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Laundry Attendant

Milan, Italy

Laundry Attendant

  • Milan
  • Rooms Division
  • Full time
  • Closing at: Mar 1 2023 at 06:55 HKT

The Company:

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates or has under development over 40 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel:

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms that benefit from natural daylight.


Duties and Supporting Responsibilities:

1.      Guest's Laundry:

  • Check and follow up on all guest dry cleaning and laundry.
  • Responsible for fulfilling all emergency guest laundry and pressing needs on the overnight shift.
  • Ensure that all guest laundry and dry cleaning goes up to the guestrooms wrapped according to standard.
  • Perform minor tailoring needs of guests i.e., repair a tear, hem or popped button.

 2.      Colleague's Uniform:

  • Maintain bar coding on all colleague's uniforms in an efficient manner.
  • Scan all uniforms as they come into the department.
  • Send out all scanned uniforms and print out daily uniform lists.
  • Check daily on uniform discrepancies.
  • Maintain cleanliness and order in the uniform room.
  • Perform minor tailoring needs of uniformed employees i.e., repair a tear, hem or popped button.
  • Liaise with uniform cleaning company to keep track of any employee complaints.

 3.      Other Duties:

  • Ensure correct usage of washer/dryer machine.
  • Ensure correct usage of presser and ironing 'suzie'.
  • Keep Laundry Manager informed of any laundry/uniform issues.

Required Skills & Experience:

  • Must be fluent in Italian and English
  • Must possess computer skills
  • Must have previous experience in a laundry/valet facility
  • Must possess a good written and verbal command of the English Language
  • Professional appearance and grooming


  • Luxury hotel experience is a plus!

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