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Learning & Development Executive

Dubai, United Arab Emirates

Learning & Development Executive

  • Dubai
  • Human Resources Division
  • Full time

L&D Executive is responsible for, but not limited to, facilitate all new hire training, coordinate and support the development and delivery of effective learning and development programmes and initiatives, support quality assurance activities, uphold and promote our company’s values and standards.

You will be working closely with department trainers and support the Human Resources team’s initiatives to elevate and enhance the colleague experience.    

Responsibilities:

  • Communicate and maintain Mandarin Oriental Learning & Development standards
  • Assist with development, implementation and review of the hotel L&D plan and activities in line with business priorities  
  • Be an L&D PR expert to promote learning culture and exciting development opportunities
  • Facilitate guest recognition training to support consistent guest service delivery across the hotel
  • Perform administrative tasks to ensure proper maintenance of records, reports, training material and learning resources
  • Provide support and development of departmental trainers
  • Develop, coordinate or deliver wider learning activities to imparting product knowledge and service standards across the hotel 
  • Taking ownership to perform additional duties as assigned by the Director of Learning & Development and continuously support HR initiatives.

Skills & Qualifications:

  • Ideally minimum 3 years of L&D experience in luxury hospitality industry
  • Ability to function independently in a multi-tasking environment, as well as part of a team
  • Strong communication skills - English language proficiency, both verbal and written.
  • Computer skills -  proficient in MS Office, LMS and Publisher.
  • Ability to be resourceful, creative and collaborative
  • Excellent program design, presentation and delivery skills
  • Proven organizational skills, able to set and meet deadlines with quality results
  • Enthusiastic and positive personality with ability to build trusting relationships with others
Closing date: Jun 30, 2021

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