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Learning & Development Manager

Hong Kong

Learning & Development Manager

  • Hong Kong
  • Human Resources Division
  • Full time
  • Closing at: Sep 30 2022 at 23:55 HKT
Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right.
  • Support the cluster Learning & Development function for two hotels in Hong Kong.
  • Assist the Director of Learning & Development to ensure departmental L&D plans are in line with the overall hotel strategy.
  • Communicate with Department Heads to identify and address colleagues and departmental development needs.
  • Deliver Learning & Development programmes in accordance with hotel and company standards and procedures, including product knowledge, company philosophy, guest service and leadership skills.
  • Manage internship trainee programme including recruitment, onboarding, training coaching and monitoring.
  • Perform administrative tasks to ensure proper maintenance of records, supplies, training venue requirements and manage the hotel’s eLearning Systems, training records and monitor completion rates for necessary training.
  • Play an active part in Fire, Life, Health, Safety & Security training to ensure that all relevant compliances are adhered to, as well as recorded and reviewed as per the company guidelines.
  • Assist and support in both Human Resources and Learning & Development subjects in other HR/L&D activities when required.


  • Bachelor’s degree in Hospitality Management, Human Resources, or related major.
  • 8 years of working experience in Learning and Development field with at least 3 years in managerial or supervisory role.
  • Strong team player and ability to work independently.
  • Ability to present information to all levels of colleagues proficiently and effectively.
  • Excellent communication skills in both English & Cantonese is a must.
  • Confident and strong ability to build relationships.
  • Culturally sensitive, self-motivated, well organised and detail minded at work in a fast paced and dynamic environment.
  • Proficiency in PowerPoint, Word, Excel, and any Chinese input method.
  • Candidates with less experience may be considered for Assistant Learning & Development Manager position.

For application, please submit online application at our company career website at or email to or WhatsApp 6011 0790. 

By applying to this position, you agree to Mandarin Oriental Hotel Group (“MOHG") communicating with you and sending you information in relation to MOHG – in particular, you agree that MOHG may notify you of relevant human resources related matters, such as keeping you informed of new employment opportunities that may be of interest to you. For details, please refer to

Mandarin Oriental Hotel Group is an equal opportunity employer. Personal data collected will be treated in strict confidence and be used exclusively for recruitment purpose. Applicants who are not contacted for an interview within six weeks may consider their applications unsuccessful at this time.

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