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Learning & Development Manager

Washington, DC, United States, Washington, United States

Learning & Development Manager

  • Washington, DC, United States
  • Full time

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts.  36 hotels representing almost 11,000 rooms in 28 countries, with 14 hotels in Asia, 6 in The Americas and 16 in Europe, Middle East and North Africa. In addition, the Group operates, or has under development, 14 Residences at Mandarin Oriental connected to its properties.

Our Hotel

Set at the heart of the US capital, Mandarin Oriental, Washington DC has redefined luxury in the city. Just streets away from the nation’s most revered monuments and the Smithsonian Institution, the hotel is also within easy reach of Capitol Hill and the excitement of downtown D.C.


It is the mission and intent of this position that the incumbent will take responsibility for all aspects of the hotel’s learning and development, being pro-active, creative and results driven, focusing on delighting our guests and colleagues.  The Learning & Development Manager will report directly to the Director of Human Resources.

Essential Functions

Learning & Development:

  • Communicating and maintaining Mandarin Oriental Hotel Group’s Learning & Development Standards
  • Implement the MOHG strategy for learning and development of all colleagues.
  • Ensuring colleagues training needs are met by arranging resources for training to be conducted throughout the hotel (i.e. providing a first class training environment emulating our guests meeting environment).
  • Design, deliver and arrange training programs to address specific training needs
  • Assisting all department heads with making and implementing training decisions in their areas.
  • Assist with the Management and Performance Development platform for all salaried colleagues and oversee the Performance management process for all hourly colleagues.
  • Conduct and facilitate the MOHG L&D Curriculum: Move In (orientation), On-Job Training, Group Training Techniques program, MOve Up, and any new management training or other programs.
  • Managing internal and external (TIPS Safe Alcohol Service, ServSafe Food Handlers, etc.) training documentation within the property.  Work with Director of Security and Risk Management to coordinate Safety Trainings.
  • Reporting on status of training for each colleague within the hotel.
  • Supporting all efforts to enliven our Company’s Mission, Guiding Principles and Legendary Quality Experiences throughout the hotel.
  • Controlling training expenses and managing expenditures to meet the property’s needs while remaining within budget guidelines.
  • Coordinating outside training requirements.
  • Participating in Corporate initiatives, such as yearly conferences, LQE Workshops, pre-openings, Cultural Exchange Ambassador, development of new programs.
  • Oversee distance learning programs such as eCornell and Rosetta Stone.
  • Work closely with the Director of Quality Assurance to determine training needs related to service performance indicator scores.


Other duties

  • Assist HR team with colleague initiatives and matters in accordance with MOHG corporate guidelines.
  • Assist HR Team in HR related initiatives.
  • Involvement in the local community.
  • Active role in the delivery of MOHG Colleague Engagement Survey.
  • Assist with strategic planning of the HR department.
  • Ensure security and confidentiality of all information throughout the hotel.
  • Maintain a good working relationship with other departments.
  • Set example for all colleagues to emulate by complying with all hotel policies and procedures.
  • Perform a variety of other duties as assigned and responsibilities as requested.


Education and Experience


  • A minimum of 2 years’ experience with training, preferably within the hospitality field or high end customer service discipline.
  • Bachelor’s Degree or equivalent combination of direct related experience and education.
  • Knowledge of different departments within a hotel setting; operational experience a plus.
  • Must possess ability to coordinate multiple tasks.
  • Knowledge of how to develop training programs and familiarity with adult learning modules.
  • Strong computer literacy to include Microsoft Office, Word, PowerPoint, Excel.  Digital imaging knowledge preferable.
  • Excellent communication skills with fluency in English (verbal and written); the ability to develop training materials.
  • Superior presentation skills.
  • Problem solving and action plan formulation.
  • Requires high levels of interaction with all members of staff.  Exchanging ideas, information and opinions with others to formulate programs, policies and procedures and/or arrive jointly at decisions, conclusions and solutions.
  • Able to present yourself with an uplifting personality as well as presenting a high degree of confidentially.
  • Maintain a good working relationship with other departments.
  • Set example for all colleagues to emulate by complying with all hotel policies and procedures.
  • Perform a variety of other duties as assigned and responsibilities as requested.       


  • Prior experience in a union hotel environment strongly preferred.
  • L&D experience in a luxury hospitality environment preferred.
  • Bi-lingual communication a plus but not required.

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

Equal Employer Opportunity statement:

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

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