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Lobby Experience Supervisor

Hong Kong

Lobby Experience Supervisor

  • Hong Kong
  • Rooms Division
  • Full time
  • Closing at: Nov 30 2022 at 23:55 HKT

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. 


  • Engage and deliver the Legendary Quality Experience to our valued guests in the lobby, the heart of the hotel.
  • Ensure that all services provided are anticipatory and guest centric, always promoting outstanding / exceptional guest satisfaction.
  • Ensure an effective communication to all the front of the house colleagues.
  • Collaborate and work closely with Concierge and Guest Relations Team to always ensure lobby coverage.
  • Assist and take part in delivering the in-house curated Mandarin Oriental Experiences like Heritage Tour, Little Fans' Experiences, Theme Experiences etc..
  • Take ownership and respond to guests’ enquiries and requests with an effective resolution.


  • Minimum 3 years’ experience in front of the house position in a luxury hotel.
  • Good communication skills in both English & Chinese, any other language ability is preferrable.
  • Strong collaborator
  • Understanding of luxury service


For application, please submit online application at our company career website at or email to or WhatsApp 6011 0790.  

By applying to this position, you agree to Mandarin Oriental Hotel Group (“MOHG”) communicating with you and sending you information in relation to MOHG – in particular, you agree that MOHG may notify you of relevant human resources related matters, such as keeping you informed of new employment opportunities that may be of interest to you. 

Mandarin Oriental Hotel Group is an equal opportunity employer. Personal data collected will be treated in strict confidence and be used exclusively for recruitment purpose. Applicants who are not contacted for an interview within six weeks may consider their applications unsuccessful at this time.

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