Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

Lobby Hostess

Abu Dhabi, United Arab Emirates, Abu Z¸aby [Abu Dhabi], United Arab Emirates

Lobby Hostess

  • Abu Dhabi, United Arab Emirates
  • Rooms Division
  • Full time
  • Closing at: Sep 30 2022 at 23:55 +04

Responsibilities

  • Has a complete knowledge of the Hotel including the geographical layout;
  • Knowledgeable about all VIPs in-house, Hotel functions and special events;
  • Greets VIP guests and escorts them to their rooms;
  • Interacts with all guests as well as individuals outside the hotel; 
  • Makes a courtesy call to in-house guests;
  • Inspects guest rooms daily, and insures that all in-house guests receive their daily amenities as per set standards;
  • Prepares Welcome letters/amenities to all guests;
  • During peak period, provides help and support to the Front Desk, Executive Floor and Concierge Desk with check-in, check out and handling guest requests;
  • Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all requests received from all guests. Follows up when necessary;
  • Look out for daily birthdays of in-house guests and ensures the delivery of birthday cards and cakes to their rooms;
  • Relieves Business Center and Front Desk employees when needed;
  • Update guest history profile;
  • Informs other operating departments, notably Housekeeping and Food and Beverage Departments on matters that concern them;
  • Analyze guests’ comments and complaints and produces weekly reports;
  • Informs management of special events, functions, and problems;
  • Keeps a logbook with all VIP arrivals and requests;
  • Attends & participates in daily briefings as scheduled;
  • Prepares a list of guests’ birthdays. For in-house guests, sends a cake and a card signed by everyone, while for guest abroad, sends a birthday card signed by everyone;

 

Skills & Requirements

  • Fluent in English; 
  • Preferably an additional language; 
  • Experience in a 5-star luxury resort; 
  • Experience with working with VIP guests.

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