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Lounge/Cocktail Server

Washington, DC, United States, Washington, United States

Lounge/Cocktail Server

  • Washington, DC, United States
  • Food & Beverage Division
  • Full time

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 32 hotels and six residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group. 

Our Hotel

Set at the heart of the U.S. capital between Maine and Maryland Avenues and 12th and 14th Streets, SW, Mandarin Oriental, Washington DC has redefined luxury in the city. Just streets away from the nation’s most revered monuments and the Smithsonian Institution, the hotel is also within easy reach of Capitol Hill and District Wharf.

Overview of Position

We are currently looking for an experienced cocktail server to join our dynamic team in Empress Bar & Lounge. Consistently delighting and satisfying our guests in conjunction with company standards.

The Empress Bar & Lounge Server reports directly to the Food & Beverage Manager.

Essential Functions

  • Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
  • Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
  • Setting and maintaining the lobby lounge environment and material perfectly clean.
  • To have excellent knowledge of all menu items, including but not limited to wine, spirits, and beverage lists, and also communicating this knowledge to the guest in an enthusiastic and professional manner.
  • Clearing and wiping tables, carrying trays, running food and beverage items.
  • Serving and assisting the guest courteously and efficiently.
  • Substituting the bartender while he is away (to have the knowledge for preparation of basic beverage items).
  • Delivering food and beverages to the guests.
  • Reset station and section after shift.
  • Following the posted opening and closing duties. 

Additional duties include but are not limited to:

  • Work with other colleagues to accomplish tasks and delight the guests.
  • Attend daily communications meeting.
  • Attend monthly department meeting.


  • Minimum of 2+ years’ experience as server in an upscale hospitality environment. Prior experience in a similar role is highly preferred.
  • Must be a superior multi-tasker with excellent organizational skills.
  • Must be able to work a very flexible schedule to include AM's, PM's, holidays and weekends.
  • Must have excellent communication skills with fluency in English required.
  • Must have an excellent knowledge of cocktails, beers, wines, tea service, and food preperation techniques.
  • Must be computer proficient with Microsoft Office, Word, Excel, MICROS, OpenTable, etc.
  • Must be able to stand/walk for extended periods of time while on shift.


Working with us means…

We are dedicated to delighting our guests and colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

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Equal Employer Opportunity statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

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