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Lounge Manager

Doha, Qatar

Lounge Manager

  • Doha
  • Food & Beverage Division
  • Full time

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

  • Oversee all operational and administrative aspects of Mandarin and Baraha Lounge and be able to prioritise the required level of engagement in both areas depending on business volumes and other related parameters
  • Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times
  • Create and maintain a great synergy between Mandarin and Baraha Lounge to assure maximum efficiency and guest satisfaction
  • Responsible to cover all hostess duties for the outlet at any time of the day mainly by taking reservations, warmly welcoming and escorting the guest to the table
  • Supervise the maintenance and cleanliness of the Lounges at all times and carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment
  • Work closely with the respective Chef de Cuisine to plan menus, prices and promotional events for the Lounges in order to maximize revenue generating opportunities in line with market demands
  • Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised
  • Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly, also in cooperation with the respective Chef de cuisine
  • Ensure accuracy of all menus: current, spelled correctly, clean and presentable and ascertain menu descriptions are up to date and distributed appropriately
  • Maintain solid records of all Annual Leave and Public Holiday clearance and assure none are accumulated within the outlet

Requirements

  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
  • Experience as restaurant manager a high volume restaurant with highest levels of service is preferred
  • Strong knowledge of HACCP preferred
  • A minimum of 5 years of experience working in a 5-star hotel environment, including 2 years in Food & Beverage
  • Ability to understand effective approaches of communication with different individuals
  • Develop team members at all time

If you are interested in joining our team apply today!

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