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Maintenance Engineer

Boston, MA, United States, Massachusetts, United States

Maintenance Engineer

  • Boston, MA, United States
  • Engineering Division
  • Full time
  • Closing at: Jul 31 2022 at 10:45 EDT

The Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

The Hotel

Holding both the AAA Five Diamond and the Forbes Five-Star awards, Mandarin Oriental, Boston enjoys a coveted location in beautiful Back Bay. With a sophisticated yet relaxed atmosphere, the hotel offers the perfect blend of luxury and style.

Strategic Intent

The Shift Engineer is responsible for the safety and comfort of all guests, colleagues and visitors of Mandarin Oriental, Boston and the operation, maintenance & repair of all hotel equipment.
Scope of Position

It is the mission and intent of this position that the Shift Engineer will take full responsibility for inspecting, operating, maintaining & repairing all of the facilities equipment in accordance with Mandarin Oriental corporate guidelines and ensure compliance to all local, state and federal regulations.

Organizational Structure

The Shift Engineer will report directly to the Assistant Chief and/or Chief Engineer.

Duties and Responsibilities

1. Major responsibilities:

• Create a safe and comfortable environment for our guests and colleagues by operating and maintaining all equipment in an efficient manner.
• Conduct rounds of the facilities central plants as well as all other mechanical areas.
• Assist guests and colleagues on all Engineering related enquiries.
• Immediately report hotel deficiencies to the Assistant Chief or Chief Engineer for immediate action.
• Serve as a member of hotel emergency response team.
• Assist Security Director and conduct related fire safety responsibilities.
• Comply with all hotel rules and regulations.
• Constantly maintain a high degree of professionalism at all times.
• Assist when needed in other areas of hotel in the event of an emergency.
• Other duties as assigned by management.

2. Human Resources responsibilities:

• Maintain high ethical standards.
• Treat all guests and colleagues with respect.

Requirement on Core Competencies

The incumbent will require the following personal attributes:

1. Delighting our Customers

2. Delighting our Colleagues

3. Becoming the Best

4. Working Together

5. Acting with Responsibility


• A minimum of 1-year experience in a facilities environment highly preferred.
• A minimum of 1-year experience in a luxury hotel environment preferred.
• Excellent written and verbal communication skills.
• Must be able to be mobile and withstand the physical demands of the position including but not limited to physically lifting and/or moving 50 pounds.

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