Manager, Digital Experience

Mandarin Oriental is seeking a Manager, Digital Experience to maximize revenue growth via their direct web platform. We are looking for an individual with strong digital and retailing acumen, to enhance our customer digital experience and drive conversion rate improvements across auxiliary products including Gift Cards, Food & Beverage, Spa & branded products.  The Manager, Digital Experience will be responsible for coordinating provision of auxiliary products & content from hotels, delivering a customer-centric web experience and utilizing retailing best practice to drive customer engagement & purchase. The individual will have exceptional marketing, problem-solving and communications skills and is naturally creative, pragmatic, and collaborative. As well as utilizing eCommerce best practice to inform web strategy, the Manager, Digital Experience will incorporate CRM data inputs to improve customer flow & generate increased revenue.

Qualifications:

• Minimum of 5 years in a digital team, ideally in an ecommerce role, with a demonstrable track record in delivering growth in web revenue generation.
• Demonstrable experience of digital analytics platforms such as GA 360, Adobe Analytics.
• Understanding of digital attribution and user journeys.
• Experience of working with A/B testing systems such as VWO, etc
• Knowledge of SQL, HTML, Big Query or Javascript is advantageous
• Proficiency in Microsoft Office tools including Microsoft Excel, pivot tables, charts and statistics
• Strong project and stakeholder management skills
• Creative problem-solving skills, with an ability to think outside of the box.
• Comfort working in an agile and constantly evolving environment.
• Self-starter with the ability to set direction and execute