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Mandarin Grill Restaurant Manager

Kuala Lumpur, Malaysia, Wilayah Persekutuan Kuala Lumpur, Malaysia

Mandarin Grill Restaurant Manager

  • Kuala Lumpur, Malaysia
  • Food & Beverage Division
  • Full time
  • Closing at: Oct 31 2021 at 23:55 +08



Mandarin Grill Restaurant Manager will report to the Director of Food & Beverage and forms part of the F&B leadership team who collectively make key strategic and operational decisions for the division. The primary responsibilities for this position are to ensure our guests receive the highest level of food quality and service, manage and develop a team, monitor and strive for the annual budget, manage labor cost and operating expenses of his restaurant and develop relationships with guests, key suppliers and industry associates.

We are looking for individuals who have an exceptional knowledge of food & beverage, creative and innovative, and are able to demonstrate good business acumen, a strong work ethic and people-management skills.

This person will be responsible for the successful opening and guest service delivery for one of the best restaurants in Kuala Lumpur, to include creating and executing a business plan, hiring a successful team of professionals and becoming an active part of the local community.

The Role of the Mandarin Grill Restaurant Manager

  • Manage the day to day operation of the restaurant and assist in formulating long-term strategies. 
  • Coordinates and oversee food service activities in the restaurant to meet division standards.
  • Manages the business finances to meet budget guidelines while maintaining high quality standards for internal and external customers.
  • Manages the conceptual aspects of the business accordingly with style of service, ambiance, menu offerings and other unique aspects pertaining to concept vision.
  • Manages Health & Safety requirements of the business according to industry standards.

Key Functions – Mandarin Grill Restaurant Manager

  • Regularly meets with food production, restaurant and bar staff to share information and plan special events.
  • Ensures staff has a complete understanding of the F&B menus and wine list; orients new employees in the restaurant, training them on standards, policies and procedures.
  • Checks daily condition of facility and equipment, ensuring all malfunctions are reported to and followed up with Engineering.
  • Forecasts work load, prepares schedules, prepares and submits weekly time sheets for the restaurant. Anticipates future staffing needs, and liaises with Human Resources in the area of Industrial relations and job descriptions. Directs hiring, assignment, training, motivation evaluation and termination of staff.
  • Estimates food and beverage needs, and requisitions produce, meats, poultry, fish and seafood, supplies, beverages and equipment in accordance with the par stock. Receives and checks orders to ensure they adhere to specifications.
  • Inspects dining room, food receiving, preparation, production, and storage areas to ensure health and safety regulations are adhered to at all times.
  • Supervises staff, ensuring that correct procedures, methods of service, conduct and grooming policies are followed.
  • Maintains knowledge of local competition and general industry trends.
  • Inspects, plans and ensures restaurants are ready for service each day before opening with adequate staff and supplies, and are in compliance to all Company standards including grooming policy and service standards. Ensures work area and storeroom are always clean and organized.
  • Maintains liaison with reservations and sales in order to facilitate the proper handling of restaurant obligations.
  • Reviews financial information such as sales and costs, and monitors budget to ensure efficient operation and that expenditure stay within budget guidelines; updates financial tracking spreadsheet daily to assist with month end reports.

Preferred Qualifications And Skills

  • Degree or Diploma in Hospitality Management from leading hotel schools
  • 2+ years similar position in a high-volume role full service hotel and independent Grill/A la cart restaurant
  • Passionate, fun, positive and results oriented
  • Focused, attentive and available to team members and guests
  • Open to coaching and development, values that are critical to the Company and its success
  • Strong organizational leadership and exceptional communication skills
  • Strong beverage knowledge, WSET 2 above certificate is preferred but not required
  • Teamplayer with good interpersonal and leadership skills


Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:

Malaysia work authorization is required for this position.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

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