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Massage Therapist

Boston, MA, United States, Massachusetts, United States

Massage Therapist

  • Boston, MA, United States
  • Spa & Fitness Division
  • Full time
  • Closing at: May 31 2022 at 09:45 EDT

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.  Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. 

Our Hotel

This position is located at Mandarin Oriental Boston. Holding both the AAA Five Diamond and the Forbes Five-Star awards, Mandarin Oriental, Boston enjoys a coveted location in beautiful Back Bay. With a sophisticated yet relaxed atmosphere, the hotel offers the perfect blend of luxury and style.


The Massage Therapist is responsible for, but not limited to, performing as trained all spa treatments to guests in a professional and pleasant fashion. 

Under the guidance of the Spa Director and within the limits of the Mandarin Oriental Policies, ensure that all operational procedures, codes of conduct and standards of appearance set down by the Director of Spa are adhered to by all staff. 

Essential Functions

  • Perform treatments on guests whilst maintaining the guest’s comfort at all times.
  • Be on time for appointments and thoroughly review appointments after completing each treatment
  • Keep work area clean and neat at all times.
  • Must follow all Standards and Procedures.
  • Ensure that a high standard of service is maintained throughout the Spa.
  • Assist in the operations of all Spa departmental areas as required:
  • Report dysfunctional equipment to Spa Director
  • Maintain inventory of supplies for the operations of the treatment rooms
  • Maintain cleanliness and attention to detail in treatment room throughout shift.
  • Attend daily line-ups, weekly and monthly spa meetings.
  • Assist and perform various demonstrations and events.
  • Maintain a high standard of appearance and personal hygiene.
  •  Must attend all training courses as deemed necessary and must adhere to training.
  • Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
  •  Perform all treatments to the highest standards.
  •  Assist in all areas of the spa as and when necessary.
  •  Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Spa Director.
  • Adhere to all infectious disease protocols including but not limited to wearing PPE, masks, etc.
  • Maintain current professional licenses.

Education and Experience:

  • Must possess appropriate Massachusetts licenses in massage therapy
  • Must have a minimum of 2-years of experience as a Spa Therapist
  • Reading, writing and oral proficiency in the English language
  • Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks
  • Must be self-motivated
  • Must work in a safe, prudent, and organized manner
  • Must have mathematical skills, technical aptitude, and spa operation knowledge
  • Must be a graduate from an accredited school with a massage or facial license or a combination both
  • Knowledge of specific spa industry applications is desirable, such as Spa Soft
  • Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel.
  • Must have knowledge of current spa trends in the industry
  • Must be able to relate to all levels of management and colleagues
  • Must have excellent interpersonal and communication skills, able to network with contacts relevant to the Spa
  • Must have technical awareness and knowledge of a wide variety of spa treatments
  • Must have knowledge of holistic concepts that relate to the well being of all guests in a spa environment
  • Must be open to learning about treatments and concepts that derive from other cultures
  • Must set a standard at all times in professionalism, appearance, and attitude as expected of all spa colleagues
  • Must be adaptable and accountable for all actions
  • Must understand the current legislation in regard to State and local laws for therapists
  • Consistently strive for a higher level of achievement
  • Must have good time management skills in regard to treatments

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

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Equal Employer Opportunity statement:

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.


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