Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

MO Lounge Manager

New York, NY, United States, New York, United States

MO Lounge Manager

  • New York, NY, United States
  • Food & Beverage Division
  • Full time

Duties and Responsibilities

 

  • Major responsibilities:
    • Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
    • Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
    • Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
    • Provide leadership and support for all MO Lounge Staff.
    • Trains, evaluates and schedules MO Lounge Staff in accordance with the standards of the company policies and guidelines.
    • Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
    • Create side work schedules for all positions. Ensure compliance and follow through.
    • Keep record and communicate of any exemplary or deficient examples of food, décor or service.
    • Performs administrative duties such as, but not limited to, scheduling, payroll and inventory.
    • Scheduling, recruitment and interviewing for new colleagues
          • Provide excellent service at all time to all of our guests
          • Assist Guest courteously and efficiently
          • Managing day- to day operations
          • To supervise the maintenance and cleanliness of the MO Lounge at all times
          • Excellent knowledge of food and beverage.
          • To manage proper staffing level.
          • To manage proper supplies level.
          • Constant training and development of colleagues.
          • Chair monthly departmental meeting.
          • Conduct daily communication meeting with staff prior to shift
          • Ensure MO Lounge service standard.
          • To visit all of our guest tables during or after their visit, to ensure satisfaction.
          • To manage, coach, and counsel colleagues, including disciplinary procedures.
          • Uphold and enforce all hotel policies and procedures as stated in hotel colleague handbook.
          • Attend weekly and monthly meeting.
          • Communicate all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner
          • Entertain clients, as appropriate
          • Proper phone etiquette.
          • Generate a good atmosphere
          • Coordinate all aspects of service to include but not limited to:
      • Food and beverage requirements
      • Timing of events
      • Special attention guests
      • Table setup
      • Special requests
      • Complimentary dessert, drinks etc.
      • Billing instructions
      • Authorized signatures
      • Décor (to include floral) requirements

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