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Night Auditor

Madrid, Spain, Madrid, Spain

Night Auditor

  • Madrid, Spain
  • Rooms Division
  • Full time

With more than 200 colleagues, we are seeking F&B Reservation Agent with the passion to deliver the best service and exceed our guest’s expectations.

The Company

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts.  The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel

Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art.

With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.

Responsabilities

  • Ensuring smooth night operations
  • Creating memorable arrival and departure experiences for our guests
  • Be the first point of contact in terms of guest relations and services for house guests and non-residents
  • Maintaining high data quality levels
  • Assisting in billing and invoice preparation
  • Daily control of accounting tasks of Front Office operations
  • Operational communication with HSK/Engineering/In-Room Dining
  • Schedule guest wake-up calls and reservations for the following day
  • Answer phones and place reservations
  • Reconcile all accounts in a timely manner
  • Process adjustments, rebates, paid outs and credits as required.
  • Operate P.M.S. (Property Management System) and maintain security of system. Verify and makes corrections to the Room Rate Report.
  • Post and audit Banquet charges. Adjust outside Vendor activity. Reconcile telephone Verify that all checks are closed and close and logs any open check in the P.O.S. (Point of Sale) system. Prints Food & Beverage end of day reports.
  • Audit Food & Beverage cashier's work and correct discrepancies.Audit Rooms Cashier's work and correct discrepancies. Audit all miscellaneous charges. (Banquets, Bars etc.)
  • Verifies package postings on house accounts.
  • Input all sales figures into the P.M.S. and balance all accounts (Property Management System).  Run Room & Tax verifying that all room rates posted. Verify Cashier's Report to drop log and paperwork.  Record room statistics.
  • Close P.M.S. after all work is balanced. Run end of day program and close day. Check that interfaces are up and running. Run daily Flash Reports and distribute accordingly. Run morning reports and backup reports and distribute accordingly. Print express check out folios and distribute. Sign out and brief relief. Review Night Audit checklist and verify that all work has been completed. Restock all printers. Fill out and deposit payment and corresponding checks.  Review status of assignments and any follow-up action with on-coming Manager.
  • Ensure a warm, genuine and efficient guest’s arrival and departure experience
  • Welcome guests in person; recognize and anticipate their individual needs
  • Maintain high standards of Guest Data Quality
  • Perform the task and project which being assigned by FOM and Hotel Management
Closing date: Jun 19, 2021

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