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Night Auditor- Season 2021

Lake Como, Italy

Night Auditor- Season 2021

  • Lake Como
  • Rooms Division
  • Temporary / Seasonal

Duties and Supporting Responsibilities:

  • The Night Manager is the representative of the Executive Offices during the night shift and responsible for all operations of the hotel during the night shift. 
  • Responds to all guest complaints and emergencies and brings them to complete resolution during the night operation.
  • Coordinate the organisation and administrative functions in all areas of the Front Office operations during the night shift. 
  • Ensure total compliance with standards of operation and LQE standards of service at all times throughout division.
  • Participate in all regular and ad hoc operational meetings as required.
  • Maintains full awareness and training for all night staff on emergency procedures.
  • Assists with the proper room assignments, handling and preparations for all VIPs for overnight arrivals and preparations for the following day.
  • Closely monitors cash handling and cashiering functions auditing the work of all cashiers to ensure accuracy.
  • Monitors activity throughout the hotel ensuring that all functions and departments are operating smoothly.
  • Is responsible for all night system requirements in terms of backups and system date changes and report runs.

Requirements

Mandatory

  • Excellent communication skills in all aspects: verbal, written and non-verbal.
  • Professional and appropriate business appearance and presentation.
  • Ability to maintain a high level of professionalism in all interactions.
  • 2 years experience in a comparable position in a luxury hotel operation.
  • Solid basic understand of all areas of the hotel operation
  • Flexible work hours to meet the demands of a 24 hour operation.
  • Possess excellent organisational and administrative skills.
  • Must possess excellent guest service and problem resolution skills.
  • Quality driven with a passion for excellence in guest service and satisfaction.
  • Approachable, open minded and fair.
  • Must be able to work in a team and independently on occasions. 
  • Reading, writing and verbal proficiency in English and Italian languages. Other languages are a plus.

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