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Night Auditor - Season 2023

Lake Como, Italy

Night Auditor - Season 2023

  • Lake Como
  • Rooms Division
  • Full time
  • Temporary / Seasonal

Duties and Responsibilities

  • Operate the nightly Front Office operations properly, efficiently and profitability
  • Welcome and promptly escort guests within the resort during Night shift
  • Anticipate guests needs in order to provide an exceptional and unique guest experience in line with Mandarin Oriental standards
  • Provide quality service to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience
  • Dealing with enquiries both over the phone, face to face and via email
  • Handle cash and credit card payments as outlined in the MOHG Controller's manual
  • Check cash float to ensure at all times that amounts are correct
  • Maintain high team focus by showing co-operation and support to all the resort colleagues
  • Stay current with developments and procedures in the resort by attending daily Front Office briefings and reviewing the Front Office communications board regularly
  • Perform any other reasonable duties as required by the Front Office Manager
  • Maintain "Privacy of Communication" while on duty
  • Be punctual at all times and adhere to general hotel rules strictly

 

Requirements

  • Previous experience within the luxury hospitality industry
  • Proficiency in English, Italian and an additional language
  • Good computer skills
  • Ability in multitasking, problem solving and time-management
  • Excellent guest service attitude
  • Charming and outgoing personality with excellent manners and communication skills
  • Teamwork skills and attitude
  • Able to stand for extended periods of time
  • Available to work night shift; willingness to work weekends and holidays required

Desirable

  • Very good knowledge of restaurants, bars, events and attractions in Lake Como area
  • Very good knowledge of transportation options and airports

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