Night Concierge Assistant

For us, first impressions are everything. We’re looking for a Night Concierge Assistant to deliver a seamless guest experience from the second a guest steps through our doors.

Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and restaurants.

It’s another world. A world of oriental luxury and the most attentive service. A world that’s all about our guests.

It’s also a world that’s been reinvented and reimagined to move with the times. With a heart of London’s heritage and an eye to the future, we use our own sense of history to set new standards – through kind, passionate and generous service.

For some hotels, a cheerful smile and polite tone might be enough to be a Night Concierge Assistant. For us, being the face of our hotel calls for much more. 

First and foremost, being a Night Concierge Assistant is about emotional intelligence. We need people who can read our guests in the blink of an eye: are they excited and ready to talk? Or tired from their flight and looking for calm?

Of course, it’s also about how you present yourself. We’re looking for a Night Concierge Assistant who can wear our fan pin with pride. And finally, it’s about pulling together, because a great deal of teamwork goes into creating the perfect stay. For example, if a guest mentions an early start, our whole team can come together to make that easier for them – a well-timed wake up call, a luxury car ready and waiting.

It’s a finely tuned orchestra, made up of exceptional soloists.

About the role

As Night Concierge Assistant you will be responsible for the following duties:

• Collect and deliver luggage promptly and efficiently so that guests may settle or depart in the efficiently.
• Ensure that the door is always opened for guest arrivals, enhance an image of warmth
• Assist guests by providing taxis upon request
• Check weekly stock level of supplies
• Ensure the safe parking of guest cars in our parking bays

We offer our Night Concierge Assistant world class benefits, including but not limited to:

• Discounts on hotel stays and dining across the group
• Free laundry and complimentary meals while on duty
• Colleague recognition and reward programmes
• An exciting range of learning and development programmes
• Opportunities for promotion and transfers worldwide
• Colleague Social events and Wellness programmes 

With the vision of making our hotel one of the finest hotels in the world, we are looking for candidates that can deliver passionate, kind and genuine service. If this if you, apply now.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.