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Night Concierge

Milan, Italy

Night Concierge

  • Milan
  • Rooms Division
  • Full time
  • Closing at: Feb 1 2022 at 06:55 HKT

The Night Concierge is responsible for, but not limited to, providing exceptional service and completely delighting our guests as a concierge.

As a night concierge, you will be responsible for the delivery of the highest levels of customer service to all guests  and you will be the main point of contact for all queries. In this role, your day-to-day duties may also involve operation of the Concierge Desk with emphasis on the monitoring of on-site security at night.

DUTIES:

  • Proactively gather guest profile information
  • Act on guest profile information to completely delight our guests
  • Ensure open communication with the guest service staff to communicate guest requests such as luggage requests for check-in and checkout.
  • Have knowledge of all groups and events in-house including special requirements and billing arrangements
  • Have knowledge of the area competition and the services and amenities offered.
  • Protect privacy of guests and co-workers at all times.
  • Perform duties within a time management guideline.
  • Attend Handover meetings in a timely manner, attentive and ready to take responsibility and ownership of issues presented.
  • Prepare a handover e-mail to ensure all pertinent information from your shift is properly documented for the next shift
  • Operate simple office equipment, keeping it in working order, if not in working order notifying manager.
  • Provide airline information and confirm guest’s flights
  • Arrange tickets for local attractions and events
  • Have knowledge of the local tours in Milano and make proper arrangements for guests
  • Arrange transportation services and relative billing for the guests
  • Arrange travel arrangements for guest including but not limited to: Rental Cars; Airline tickets; Charter airplanes/Helicopters.
  • To control the computer systems at night.

REQUIREMENTS:

  • Have a minimum of 2 years’ experience in the similar position, preferably in a luxury setting.
  • Flexible schedule is required, including weekends and holidays.
  • Have excellent communication, computer and organization skills.
  • Must be able to work in a high-pace and dynamic operation. 
  • Able to work together with other colleagues.
  • Have a pleasant, friendly and helpful manner.
  • Maintain a clean and healthy personal hygiene and grooming.
  • Work in a safe, prudent and organized manner.
  • Able to handle multiple tasks at one time.
  • Able to consistently delight and satisfy our guest.
  • Able to handle guest requests in a detailed manner.

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