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Night Floor Manager

London, United Kingdom

Night Floor Manager

  • London
  • Housekeeping Division
  • Full time

Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and restaurants.

It’s another world. A world of oriental luxury and the most attentive service. A world that’s all about our guests.

It’s also a world that’s been reinvented and reimagined to move with the times. With a heart of London’s heritage and an eye to the future, we use our own sense of history to set new standards – through kind, passionate and generous service.

We love perfectionists, and we’re looking for more to join us as an Night Floor Manager.

To do this job well, you’ll be a details person: someone who walks into a room and takes a second to spot a curtain that needs straightening or a bedsheet that needs smoothing.

Beyond an eye for detail, this role calls for a thoughtful nature: our best colleagues are those who look for ways to please our guests, sometimes in unexpected ways. (Let’s say they only eat the raspberries from a bowl of mixed fruit. Next time, we’ll leave them a bowl of raspberries or better yet, a raspberry tart.)

In return for your perfectionism, you’ll learn from our most seasoned housekeepers, and work with exceptional colleagues (think expert engineers on call), the latest technology (think iPads), and the finest products (think 300 thread count Egyptian cotton).

About the role

As Floor Manager you will be responsible for the following duties:

  • To inspect all vacant and occupied rooms to check standards of cleanliness
  • To manage all special projects on designated floor
  • To manage guest supplies, cleaning supplies based on pre-established budget to be presented weekly for approval to management
  • To analyse data and propose improvements to drive Quality following LQA, Forbes, LRA results
  • To brief Room Attendants of all information and new changes from the daily Housekeeping briefing.

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