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Night Supervisor

Barcelona, Spain, Barcelona, Spain

Night Supervisor

  • Barcelona, Spain
  • Rooms Division
  • Full time
  • Closing at: Jan 31 2023 at 23:55 CET

 

It is the mission and intent of this position that the Night Supervisor will keep the guest’s perspective in mind at all times and carries out the mission of the Rooms Department.

Scope of Position

The Night Supervisor will provide supervision and direction in the Front Desk an all other areas in the hotel during the night with the objectives, performance and quality standards established by the hotel.

Organizational Structure

The Night Supervisor reports directly to the Front Desk Manager and overseas directly the overnight staff in the Hotel.

Duties and Responsibilities

  • Major responsibilities    
    • Ensure proper, efficient and profitable functioning of the overnight shift.
    • Ensure supervision of overnight cleaners.
    • Ensure supervision of all other Hotel overnight staff in other areas such as e.g. Room Service.
    • Maximize room revenue and occupancy by effectively controlling rates and availability.
    • Clarify duties and responsibilities of overnight Front Desk colleagues and ensure that work processes are in a logical order.
    • Ensure proper staffing at all times.
    • Ensure that Legendary Quality Standards, policies and procedures are properly understood and followed through.
    • Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff.
    • Handle all guest complaints and comments relating to the department tactfully.
    • Cooperate and coordinate teamwork with other departments.
    • Perform any other reasonable duties as required by the Front Desk Manager or management of the Hotel.
  • Daily  responsibilities

    • Handle all incoming reservation calls and walk in reservations.
    • In charge of the daily SMS night run as well as the Agylisis night run.
    • Responsible of the first accounting run (daily credit card receipts, paid outs, cash receipts and currency).
    • Receives and checks daily F&B billings.
    • In charge of end-of-month closing (SMS and Agylisis).
    • Ensure that all night audit functions are completed efficiently.
    • Creates daily Handover for colleagues.
    • Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.

       

    • Able to read and write Spanish and English

    Requirements

  • Mandatory
    • Previous Night Supervisor experience in a luxury hotel
    • Knowledge of computers and systems
    • Successful problem solving skills
    • Possess an excellent written and verbal command of Spanish and English
    • Excellent overall communication skills
    • Able to multi-task
    • Strong desire to provide excellent guest service
    • The ability to work well in a team environment
    • Flexible schedules and hours, willingness to work on weekends, nights and holidays is required.
    • Able to stand for extended periods of time
    • Possess a pleasant and outgoing personality
  • Desirable
    • Multi-lingual is preferred

     

     

     

     

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