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Night Manager

Milan, Italy

Night Manager

  • Milan
  • Rooms Division
  • Full time
  • Closing at: Apr 1 2023 at 05:55 HKT

The Company:

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates or has under development over 40 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel:

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Bar + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms that benefit from natural daylight.

Duties and Supporting Responsibilities:

  • The Night Manager is the representative of the Executive Offices during the night shift and responsible for all operations of the hotel during the night shift. 
  • Responds to all guest complaints and emergencies and brings them to complete resolution during the night operation
  • Coordinate the organisation and administrative functions in all areas of the Front Office operations during the night shift. 
  • Ensure total compliance with standards of operation and LQE standards of service at all times throughout division.
  • Ensure that staffing is maintained at an appropriate level to match business demand.
  • Participate in all regular and ad hoc operational meetings as required.
  • Manage projects and any other reasonable duties as required by hotel management.
  • Close coordination with CityCenter properties on cross property charges and comp charges and any security matters during the night.
  • Presence during all critical peak arrival and departure periods will be essential
  • Maintains full awareness and training for all night staff on emergency procedures.
  • Assists with the proper room assignments, handling and preparations for all VIPs for overnight arrivals and preparations for the following day
  • Closely monitors cash handling and cashiering functions auditing the work of all cashiers to ensure accuracy.
  • Monitors activity throughout the hotel ensuring that all functions and departments are operating smoothly.
  • Is responsible for all night system requirements in terms of backups and system date changes and report runs.

Requirements

 Mandatory

  • Excellent communication skills in all aspects: verbal, written and non-verbal.
  • Professional and appropriate business appearance and presentation.
  • Ability to maintain a high level of professionalism in all interactions.
  • 2 year experience in a comparable position in a luxury hotel operation.
  • Solid basic understand of all areas of the hotel operation
  • Flexible work hours to meet the demands of a 24 hour operation.
  • Possess excellent organisational and administrative skills.
  • Must possess excellent guest service and problem resolution skills.
  • Quality driven with a passion for excellence in guest service and satisfaction.
  • Approachable, open minded and fair.
  • Must be able to work in a team and independently on occasions.
  • Fluent in Italian & English

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