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Office Manager- Engineering Department

Washington, DC, United States, Washington, United States

Office Manager- Engineering Department

  • Washington, DC, United States
  • Full time

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the worlds’ finest hotels. The Group operates luxury hotels in key leisure and business destinations. In total Mandarin Oriental employs 9,000 colleagues in three continents with hotels in Asia, North America and Europe.

The Hotel

Set at the heart of the US capital between Maine and Maryland Avenues and 12th and 14th Streets, SW, Mandarin Oriental, Washington DC has redefined luxury in the city. Just streets away from the nation’s most revered monuments and the Smithsonian Institution, the hotel is also within easy reach of Capitol Hill and the seat of power.

Strategic Intent

It is the mission and intent of this position that the incumbent will take full responsibility of all aspects of the office administration within the Engineering department. 

Scope of Position

The Engineering Office Manager is responsible for the Engineering office administrative operations.  This includes monitoring of the engineering management system - HotSos. Schedule contractors for projects and preventative maintenance. Process invoices and comply with the department budget through Adaco. Complete the weekly schedule and process payroll. Keep records of all inspections up to date and submit to the Director of FLHSS and Director of Engineering for signage. Monitor Trust you survey’s and glitches

Organizational Structure

The Engineering Office Manager reports directly to the Director of  Engineering.

Duties and Responsibilities

  • Provide professional administrative support to the Chief Engineer and or Assistant Chief Engineer in the following:
    • Design and maintain a hard copy filing system.
    • Prepare and update the Engineering Technical Library.
    • Update HotSos computerized management system. This includes all data processing for initial start-up of HotSos and day to day update.
    • Schedule meetings, seminars, training etc.
    • Answer phone calls, messages, voicemails in a timely manner.
    • Coordinate with Director of Engineering with distribution of work order requests from various departments.
    • Participate in meetings, seminars, training etc.

    Requirement on Core Competencies

    The incumbent will require the following personal attributes:

  • Delighting our Clients
    • Awareness and sensitivity to the concept of luxury and quality.
    • Responsive and genuine with customers.
    • Incorporates customer information as part of strategy.
    • Sustains performance.
    • Confident with customers.
  • Working with Colleagues
    • Communicates a compelling vision.
    • Inspires co-operation and commitment.
    • Adapts managerial style appropriately.
    • Actively listens and builds on other ideas.
    • Effectively understands and uses resources.
    • Is culturally sensitive.
    • Excellent written and verbal skills
  • Promoting a Climate of Enthusiasm
    • Has energy and drive.
    • A sense of urgency.
    • Motivates others to provide quality standards.
    • Communicates clearly and persuasively.
    • Open to feedback and learning.
  • Being the Best
    • Achievement orientated.
    • Makes things happen.
    • Has presence.
    • Has positive impact and influence.
    • Generates, innovative options.
    • Builds long term brand loyalty.
    • Seeks continuous improvement opportunities.
  • Acting with Responsibility
    • Establishes accountability for self and others.
    • Can identify core issues and problems.
    • Balances intuition and good business sense.
    • Takes and manages risk and change.
    • Emotionally stable and mature.
    • Accepts feedback.
    • Coaches others.
    • Manages responsibilities.


  • Mandatory
    • Must possess a minimum 2 year degree in Liberal arts.
    • A minimum of 2-5 years of Administrative background.
    • Must possess excellent typing skills.
    • Must possess excellent knowledge of computer programs such as Microsoft DOS, Office, Windows, Outlook, Access etc. (latest version)
    • Must possess excellent coordination skills to conduct multiple tasks.
    • Must possess the ability to handle a fast-paced environment.
  • Desirable
    • Prior experience within a Hotel environment
    • Prior experience within a Union environment


    NOTE:   All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.


    • Sitting
    • Standing/walking
    • Stair climbing to access cafeteria
    • Side bending from sitting to reach into files
    • Squatting, kneeling to reach into low files
    • Forward and overhead reach to access higher files
    • Computer use: Head and neck rotation to the right
      • Elbows in flexion
      • Wrists neutral
      • Rapid finger movements

    Force:   lift 40 lb. boxes occasionally


    • Sitting:  6-7 hours per day
    • Standing/walking: 1-2 hours per day
    • Stair climbing: 4 x day
    • Squatting/kneeling: occasionally
    • Head and neck rotation: prolonged periods of time
    • Elbow flexion: continuous while sitting at desk
      • (Some workstations had ergonomic chairs with armrests.  Some chairs had no armrests.  Those with armrests require passive elbow flexion.  Those without armrests require active elbow flexion when arms are not resting on desk)
    • Finger movements: continuous during computer use
    • Going through papers requires repetitive pronation and supination on a continuous basis.


    • Sight for using computer and doing paperwork

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