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Operations Manager, Group Residences

New York, NY, United States, New York, United States

Operations Manager, Group Residences

  • New York, NY, United States
  • Full time

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

Mandarin Oriental has experienced exponential growth in the development of The Residences at Mandarin Oriental, in combination with hotels, to form complex mixed-use and stand-alone projects.  Integral to the growth of the Mandarin Oriental footprint, Residences are a new paradigm, and as such require focused operational expertise.  In addition to the goal of delivering superior experiences and services to Residence’s owners, Mandarin Oriental is focused on the growth of the brand, including, the management of the Residences common areas to the very high standards our residents and guests have become accustomed, but to continually improving our relationship with Residence owners over the long term.

Summary of Duties & Responsibilities:

  • Operations- Supporting properties and operations and projects in development, pre and post opening
  • Department and Group Portfolio growth and expansion
  • Residences Financial Responsibilities: Key department and operations budgetary and financial support
  • Research and Analysis  
  • Operations programs and initiatives
  • Communication Liaison: Operations, Developers, MO Corporate, support teams
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