Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

Outlet Manager

Macau, Macao

Outlet Manager

  • Macau
  • Food & Beverage Division
  • Full time
  • Provide leadership and support for the F&B outlets.
  • Train, evaluate and schedule of outlet colleagues in accordance with the standards of the company policies and guidelines.
  • Ensure the profitability, efficiency and creativity in the outlets.
  • Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
  • Create side work schedules for all positions. Ensure compliance and follow through.
  • To supervise the maintenance and cleanliness of the outlets at all time
  • Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team
  • Plan menus, prices and promotional events for F&B outlets in order to maximize revenue generating opportunities
  • Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans
  • To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm
  • To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Macau procedures
  • To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care
  • To carry out annual appraisals on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE
  • To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit
  • To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE) as well as our MO PILLARS
  • Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards
  • Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details
  • To liaise with the Training Manager on departmental learning and development needs
  • To schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labor cost guidelines
  • To ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel
  • To attend and participate in all required meetings on a regular basis
  • To conduct regularly departmental meetings and to provide a regular forum for improving departmental communication
  • Ensure accuracy of all menus: current, correct, spelled correctly, clean and presentable
  • Ensure menu descriptions are up to date and distributed appropriately
  • Perform any other reasonable duties as required by the Director of Food & Beverage from time to time

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