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Outlet Supervisor

Costa Navarino, Greece, Greece, 240 01

Outlet Supervisor

  • Costa Navarino, Greece
  • Food & Beverage Division
  • Full time

We are looking for an Outlet Supervisor to join our pre-opening team at Mandarin Oriental, Costa Navarino, set to open in Summer 2023.

Mandarin Oriental, Costa Navarino will be located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort will be part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It will comprise 99 guest rooms, including 48 pool villas, all with outdoor terraces and sea views, along with five restaurants and bars.

Mandarin Oriental, Costa Navarino will position itself as an exclusive resort hideaway in Greece, providing the best of barefoot luxury art of living.

The Assistant Outlet Manager will assist the Outlet Manager in the leadership of the service and culinary team of the designated outlet and driving service excellence and deliver business objectives and financial success.

The Outlet Supervisor will be responsible for the following:

  • Assist the outlet management to lead and direct the outlet’s service team daily to ensure the operation of the department delivers consistent excellence and guest satisfaction.
  • Playing an active role and ensuring that the opening and closing of the outlet is well supervised. This includes making sure that there is always adequate mise en place, setting up the restaurant and performing all duties related to the closing of the outlet.
  • To assist the service team throughout the shift so that any gaps in the sequence of service can be filled.
  • To drive kind and generous service in always treating both guests and colleagues in a respectful manner while and treasuring our colleagues as much as our delightful guests.
  • To attend pre-service briefings for daily updates, ensuring active and regular communication with the team and that all tasks are followed up efficiently prior to guest’s arrival
  • To ensure service and Back of House areas are always kept clean and work is conducted according to the MOHG standards of FLHSS.
  • To report and follow up all maintenance defaults to ensure efficient and professional delivery of service.
  • To assist management with completion of office admin work.
  • To perform any other reasonable duties as required by Management.

What are we looking for?

  • Previous relevant experience.
  • To be willing to work a flexible schedule to accomplish all major responsibilities and tasks.
  • Must be a self-motivator and motivator of others.
  • Must work in a safe, prudent, and organized manner.
  • Must be able to relate to all levels of Guests and management.
  • Can handle multiple tasks at one time.
  • Be able to consistently delight and satisfy our Guest.
  • Very good communication skills are essential.
  • Must have excellent attention to detail.
  • Local and international food and beverage awareness is a plus.
  • Very good command of both written and spoken English.
  • Reading, writing and oral proficiency in Greek is preferred.

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