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PBX Operator Intern - Season 2022

Lake Como, Italy

PBX Operator Intern - Season 2022

  • Lake Como
  • Rooms Division
  • Internship

Duties & Responsibilities

  • Operate the switchboard according to policies and procedures set by Front Office Manager.
  • Answer the telephone in utmost clarity and offer assistance to callers.
  • Book and connect overseas calls, complete vouchers for all overseas calls; know all telephone rates which are in force and changes which might occur.
  • Handle morning wake-up calls
  • Control guests "Do Not Disturb" panels.
  • Relay all messages accurately and promptly for guests and colleagues.
  • Follow proper procedures for handling matters of emergency.
  • Provide service and information regarding hotel facilities to guests and outside calls.
  • Be well-informed concerning all events, which take place in the hotel.
  • Have on-hand information relating to Mandarin Oriental Hotel Group i.e. telephone numbers of other properties, names of personnel, etc
  • Maintain "Privacy of Communication" while on duty.
  • Be punctual at all times and adhere to general hotel rules strictly.
  • Carry out the duties assigned by the Front Office Manager.

Requirements

Master all levels of polite English and Italian language in written and spoken forms, other language is a plus.

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