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Personal Assistant to the General Manager

Luzern, Switzerland, Luzern, Switzerland

Personal Assistant to the General Manager

  • Luzern, Switzerland
  • Administration & General Division
  • Full time

We are looking for a Personal Assistant to the General Manager to join the pre-opening Team of Mandarin Oriental Palace, Luzern.

The iconic Hotel Palace Luzern first opened in 1906 and is located in the heart of the city, on the shores of Lake Lucerne. The multi-million-dollar renovation will include the restyling of all guestrooms and suites, the redesign of the public areas, restaurants and bars as well as the landscaping of the outdoor grounds. Following the completion of the renovation, Mandarin Oriental Palace, Luzern will comprise 146 rooms and suites offering excellent views of the lake and mountains. There will be a restaurant and a bar together with a variety of social and meeting facilities and a spa and fitness room.

As a Personal Assistant to the General Manager, you will provide administrative support to the General Manager. You will have high professional standards coupled with a strong emotional intelligence. You will be organised and proactive, willing to go the extra mile.

The PA to the GM will be responsible for the following duties:

  • To prioritise the General Managers workloads on a daily basis, ensuring deadlines are met;
  • To handle the General Manager’s diaries and draft correspondence for the General Manager if required;
  • To organise internal meetings, ensuring effective inter-departmental communication
  • To handle the general day-to-day correspondence and internal administration; photocopying and filing
  • To answer the telephone and take messages for the General Manager and keep the General Manager’s contacts database up to date;
  • To work on projects as requested by the General Manager and create presentations using PowerPoint;
  • To ensure that appropriate action is taken on matters arising during absences and keep relevant persons informed of all developments;
  • To organise and look after the reservations that comes through the Executive Office, ensuring that the guests stay goes smoothly;
  • Timely preparation of expense reports using correct charge codes;
  • Maintain a high degree of confidentiality, diplomacy and attention to details in all matters pertaining to the General Manager;
  • To support all quality cycle tools and analyses data to foster quality change management across the hotel.
  • To assist with top areas of quality focus and identifying key drivers through in depth analysis, to foster quality improvement.
  • To build effective working relationships with the hotel’s senior leadership teams, Training Manager and Department Heads.

What you will need to have?

  • At least 3 years working experience in a similar role with strong administrative background;
  • Excellent communication skills both written and verbal in German and English;
  • Good knowledge of Microsoft Office, including Word, Excel, PowerPoint;
  • Organised with high level of integrity and professionalism, reliable, courteous and with a good presentation;
  • Able to handle multiple tasks simultaneously, be enthusiastic and have initiative.

 

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