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Personal Assistant to the General Manager

Zurich, Switzerland, Zürich, Switzerland

Personal Assistant to the General Manager

  • Zurich, Switzerland
  • Administration & General Division
  • Full time

We are looking for a Personal Assistant to the General Manager to join our pre-opening Team at Mandarin Oriental Savoy, Zurich.

Mandarin Oriental Savoy, Zurich is located in the heart of the old town, within the main business centre, close to the city’s leisure attractions and a short walk from the shores of Lake Zurich. Set to open in 2024, Mandarin Oriental Savoy, Zurich will feature 80 guestrooms and suites and three dining outlets, comprising an all-day dining venue, a speciality restaurant, and a lobby lounge. The property is ideally placed for meetings and gatherings, and the renovation will enhance conference and event facilities, including a grand historic ballroom.

As a Personal Assistant to the General Manager, you will provide administrative support to the General Manager. You will have high professional standards coupled with a strong emotional intelligence. You will be organised and proactive, willing to go the extra mile.

The Personal Assistant will be responsible for the following duties:

  • Prioritising the General Managers workloads on a daily basis, ensuring deadlines are met.
  • Handling the General Manager’s diaries and draft correspondence for the General Manager if required.
  • Organising internal meetings, ensuring effective inter-departmental communication. 
  • Handling the general day-to-day correspondence and internal administration; photocopying and filing.
  • Answering the telephone, taking messages for the General Manager and keeping the General Manager’s contacts database up to date. 
  • Working on projects as requested by the General Manager and creating presentations using PowerPoint. 
  • Ensuring that appropriate action is taken on matters arising during absences and keeping relevant persons informed of all developments.
  • Organising and looking after the reservations that comes through the Executive Office, ensuring that the guests stay goes smoothly. 
  • Timely preparation of expense reports using correct charge codes.
  • Maintain a high degree of confidentiality, diplomacy and attention to details in all matters pertaining to the General Manager. 
  • Support all quality cycle tools and analyses data to foster quality improvement and quality change management across the hotel.
  • Build effective working relationships with the hotel’s senior leadership teams and Department Heads.

 What are we looking for?

  • At least 3 years working experience in a similar role with strong administrative background. 
  • Good knowledge of Microsoft Office, including Word, Excel, PowerPoint.
  • Organised with high level of integrity and professionalism, reliable, courteous and with a good presentation.
  • Able to handle multiple tasks simultaneously, be enthusiastic and have initiative.
  • Excellent communication skills both written and verbal in German and English.


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