Pool & Beach Butler

Responsibilities:

• Ensure smooth running of the Sports, Recreation, and Pool & Beach service on a day to day basis to achieve the highest possible levels of guest satisfaction.
• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement
• Has complete knowledge of the products and services offered by the resort.
• Maintains the authenticity of the Sports, Recreation, and pool & beach services.
• Ensure that the poolside cleanliness, ambiance and service are as per standards.
• Must follow all Standards and Procedures as taught by legendary trainers, Departmental trainers and Fitness & Wellness Manager.
• To ensure that a high standard of service is maintained throughout pool & beach
• Report dysfunctional equipment to the Recreation Supervisor.
• To maintain inventory of supplies for the operations of the Pool & Beach.
• To attend daily line-ups, weekly and monthly Fitness & Wellness meetings.
• Ensure that all activities are performed in a safe environment using proper safety techniques.
• Works closely to promote our Spa offering to ensure that we maximize guest satisfaction and Hotel revenue by enabling our guests to experience our Spa.
• Maintain a strong working environment with the other departments.
• Ensure proper accounting procedures are followed when collecting of charging fees for Pool & Beach services.
• Keep yourself updated with all guest bookings for recreational activities.
• Ensures that guest history records are updated at all times in coordination with the Recreational Management team.
• Takes ownership of guest’s requests and needs and ensures immediate action as appropriate.
• Advises Recreation Supervisor of all guest feedback and unusual matters.
• Attends training sessions as required.
• Responsible for the upkeep and the cleanliness of the swimming pool, beach and all areas of the department as per the standard operating procedures.
• Ensure that liability waiver form is signed by guests going on experiences.
• Ensure adequate par stock is maintained in recreation department and requisitions where necessary.

Skills & Qualifications

• First Aid and Pool Res-ponder Qualifications are preferred.
• Minimum 1 year experience within the same role.
• Minimum 1 years’ experience working within a 5-star hotel is preferred.
• Ability to service guest/member needs effectively in an outdoor environment.
• Knowledge on Pool & Beach safety standards and able to extend this knowledge via training.
• Understanding of Food and Beverage hygiene standards.
• Ability to support with Pool & Beach events is preferred.
• Ability to anticipate guest needs and to deliver superior customer service.
• Ability to work long hours with a strong focus on operational excellence.
• Ability to understand the flow of service and handle multiple tasks effectively.
• Basic money handling skills, including using POS systems.
• Strong interpersonal skills and ability to develop rapport with guests/members to deliver superior customer service.
• Ability to understand effective approaches of communication with different individuals from a variety of backgrounds.
• Able to communicate clearly with peers and senior management.
• Pleasant and polite, must be able to effectively communicate with guests on the telephone.
• Good verbal and written communication skills in English.
• Verbal and written communication skills in Arabic or other languages are preferred.