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Pool Concierge - Season 2022

Lake Como, Italy

Pool Concierge - Season 2022

  • Lake Como
  • Full time

The Pool Concierge will oversee the pool area by maintaining high standards and offering an unforgettable experience to our guests.


Duties & Responsibilities

  • Support company’s philosophy and culture through our Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
  • Follow all Standards and Procedures of the Spa Department in order to maintain a safe environment for guests and to ensure a high standard of service.
  • Monitor and maintain the chemical levels in the pool 
  • Clean the pool outside of operating hours.
  • Keep work area clean and neat at all times.
  • Attend daily, weekly and monthly spa meetings.
  • Maintain inventory of supplies for the operations of the pool
  • Greet each guest in a courteous manner always with a smile
  • Proactively offer assistance to all spa guests when necessary.
  • Courteously interact and answer all spa and hotel related questions with guests
  • Maintain cleanliness and condition of work areas, bar and pool area, following all set-up guidelines.



  • Previous experiences in the luxury hospitality is a must
  • Reading, writing and oral proficiency in Italian and in English language. Every other language knowledge is a plus.
  • Maintain a high standard of appearance and personal hygiene
  • Be adaptable and accountable for all actions.
  • Attention to detail
  • Willing to work on a flexible schedule in order to accomplish all major responsibilities and tasks. 
  • Welcoming and warm personality. Able to engage easily and actively connect with others.
  • Ability to work together as a team.
  • Knowledge of specific spa industry applications is desirable

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