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Production Assistant

Dubai, United Arab Emirates

Production Assistant

  • Dubai
  • Food & Beverage Division
  • Full time
  • Closing date: Oct 31 2021 at 23:55 +04


  • Know perfectly the Sublimotion service protocol.
  • Prepare all the props and material before needed for the show before each turn.
  • Take control of the stock of the consumable materials to ensure that there is always enough material for the correct development of the show.
  • If necessary, know where to request or buy the missing material
  • Take care of VR Headsets and know how to prepare this material for each show.
  • Help in every task requested before and during the show.
  • Have skill with technological gadgets and components, preferred
  • Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager.
  • Ability to handle multiple tasks effectively.
  • Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times and communicate to superiors or housekeeping colleagues if areas are in not acceptable state.
  • Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests.
  • Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. Particularly focus on clear communication of all floor plans and seating related matters as well as other requests from guests to related service colleagues.
  • Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks including assisting service procedures such as order taking, clearing of table, or serving food if required.
  • Ensure that Mandarin Oriental Jumeira’s grooming, and appearance standards are implemented and always maintained to reflect an image of professionalism and care.
  • Report critical situations, such as intoxicated guests or aggressive behaviour to managers or security immediately.
  • Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests.
  • Create WOW moments to surprise and delight guests in the outlet through gestures and other actions.
  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA and Sublimotion´s standars.
  • Proactively gather and record guest’s preference to superiors and act upon them whenever known and maintain the database.


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