Mandarin Oriental is seeking a Marketing Program Manager for its guest recognition program, Fans of M.O., to oversee operations, drive enrolment and engage members. We are looking for an individual with strong project management and marketing acumen, to help evolve our program with a customer-first approach to impact overall brand loyalty. The Marketing Program Manager will be highly organized and comfortable in a fast-paced environment. They will be responsible for evaluating and optimizing different program features, coordinating cross-functional teams of colleagues and vendors on projects to continuously improve the program. The individual will have strong marketing and project management skills which will be leveraged to coordinate and motivate internal teams, as well as communicate directly with guests as the customer service contact. They will be great problem-solvers and naturally creative, pragmatic, and collaborative.
Mandarin Oriental Hotel Group is an international hotel investment and management group with luxury hotels, resorts and residences in sought-after destinations around the world. Having grown from its Asian roots over 50 years ago into a global brand, the Group now operates 34 hotels and seven residences in 24 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place.
Summary of Duties:
Qualifications:
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