Public Area Attendant

Mandarin Oriental New York is looking for a Public Area Attendant to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Housekeeping Department in New York the Public Area Attendant is responsible for the upkeep and general cleanliness of all public areas including Lobbies, Banquet Rooms, Restaurants, Bar and Lounge, Elevators and all Public Restrooms both Front and Back of house.

The Public Area Attendant reports to the Director/Assistant Director of Housekeeping.

As Public Area Attendant , you will responsible for the following duties:

1.       Lobby:

• Maintain cleanliness of all lobby areas including floors and carpets, interior windows, mirrors, picture frames and counter tops according to demonstrated standard.

• Wipe down all metal surfaces on the grand staircase according to standard.

• Maintain cleanliness of all guest elevators, floors, carpets and all metal surfaces according to demonstrated standard.

• Remove garbage from all garbage cans and discard in garbage room.

• Clean the exterior of the building at regular intervals.

• Mop floors when required.

• Clean ground floor windows at regular intervals.

• Dust all lobby objects on both ground floor and 35th floor.

2.       Restaurant, Bar and Lounge:

• Clean and vacuum all floors, both carpeted and hardwood.

• Perform spot cleaning and shampooing of all carpets.

• Wipe down all baseboards and walls.

• Wipe down all furniture

• Clean all interior windows and mirrors

• Dust all mirror frames and picture frames

• Clean all surfaces

• Remove garbage from all garbage cans and discard in garbage room.

3.       Elevators:

• Spot clean and vacuum carpets regularly

• Wipe down all metal surfaces

• Wipe down all mirrors

• Dust all high hats

4.       C2 Level/35th /36th /3rd floor

·         Mop and clean hallways on C2 and 35th and 36th floor elevator landings

·         Maintain all back of the house colleague restrooms at the highest level of cleanliness.

·         Keep all colleague restrooms well stocked at all times.

·         Maintain a clean Housekeeping area

·         Clean 35th floor public space furnishings when necessary.

·          Clean 35th  and 36th floor elevator landings.

·         Staircase cleaning and clutter removal.

·         Restocking and organizing of all Public Space storage closets.

5.       Offices

·         Dust, Mop, clean, vacuum and empty trash in all offices daily.

·         Deep cleaning / Special project upon request

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

As Public Area Attendant, we expect from you:

• Reading, writing and oral proficiency in the English language, willing to work a flexible schedule and holidays.

• Be a self-motivator and motivator of others, must be able to work in a high pace and dynamic operation, be able to work together with other colleagues, have a pleasant, friendly and helpful manner.

• Maintain a clean and healthy personal hygiene and grooming, work in a safe, prudent and organized manner.

• Have the ability to handle multiple tasks at one time while maintaining the highest standards in room/hotel cleanliness.

• Have excellent communication and organization skills, be able to consistently delight and satisfy our guest, have the ability to handle guest requests in a detailed manner, have high attention to details

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Pay and Benefits:

•  Pay $29.90 to $39.87 hourly commensurate with experience and IWA guidelines.

• A competitive benefits package.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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