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Reservation Manager

Geneva, Switzerland, Genève, Switzerland

Reservation Manager

  • Geneva, Switzerland
  • Sales & Marketing Division
  • Full time


Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

We are looking for our future :

Reservation Manager (F/H)


Main Responsibilities: 

The Reservations Manager is in charge of managing the operations of his/her department.

He/She will answer questions and requests from customers regarding room availability, prices, information about the hotel and the M.O. group, record room reservations according to established procedures and following the Yield Management process.

The following is a non-exhaustive list of communication/relationship tasks related to these responsibilities:

- Ensure that reservation requests made by our customers are taken care of,
- In coordination with the various departments of the hotel, the Reservations Manager ensures that the conditions of the customers' stay are optimized in order to satisfy, and even anticipate, their expectations.
- He/she is responsible for updating customer profiles
- Coordinate with the Sales Office and Group Coordination for room reservations made within the framework of a "Group" quota (pick-up...).
- Communicate to the Reception, Concierge, Restaurants and other departments information or special requests related to reservations.
- Responsible for the Reservations team and maintain a pleasant and productive work environment.


Job Requirements:

Diploma or training in the hotel industry

Minimum 2 years experience in the same position in a 5* hotel

Excellent interpersonal skills and sense of collaboration

Very good communication and organization skills

Experience in team management

Exemplarity and ability to maintain a pleasant and collaborative work atmosphere

Very good knowledge of Yield Management techniques

Passionate about delivering the best possible service with the goal of customer satisfaction

Fluent in French and English - another language a plus


Please note this is a full-time permanent position 


We provide a comprehensive Benefits Package which includes

  • meals whilst on duty
  • Guest Hotel experience for employees
  • Discounted Room Nights
  • Discount at F&B Outlets
  • 43 Paid Holidays including Bank & Public Holidays
  • Colleague recognition and reward programmes
  • Exciting range of learning and development programmes
  • Regular colleague social and wellbeing events
  • Opportunities for promotion and transfer across the group

You can expect a modern and very personal work environment as well as multiple development potentialities within the hotel and the Mandarin Oriental Group. Our in-house Learning and Developing Manager takes care of the best possible professional development, which is individually matched to our employees.

We are looking for enthusiastic individuals who possess the right attitude and passion to drive this exciting new opening forward and wow our guests!  If this is you, then apply here now!

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