Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing




Reservation Supervisor 预订主管

Guangzhou, Guangdong, China

Reservation Supervisor 预订主管

  • Guangzhou
  • Sales & Marketing Division
  • Full time
  • Closing at: Jan 31 2022 at 23:55 HKT

Duties and Supporting Responsibilities:

  • Handle telephone reservation and incoming correspondence pertaining to both FIT and group reservations.
  • Ensure that reservations being entered into the PMS system and in a correct format as specified in the Operational manual.
  • Ensure that communication with other departments notably Credit, Sales, Concierge, Housekeeping, Front Desk, and any other concerned department is maintained with information which pertains to them.
  • Ensure corporate blocks, party name lists, and arrangement are being updated correctly.
  • Assist the Reservation Manager to maintain up to date records for all contract arrangements.
  • Check arrival lists and double check that any special requests are followed up correctly.
  • Perform other tasks, projects and assignments as designated by Hotel Management


Job Requested:

  • Minimum 3 year working experience in reservations or customer services, preferably in luxury hotel.
  • Excellent communication skills and fluent in both written and spoken Chinese and English.
  • Good Organizational skills and computer skills.



  • 处理散客和团队电话、传真预定和来往信函。
  • 根据运作程序手册,确保将预定以正确的格式输入到PMS系统中。
  • 确保就相关信息及时的和有关部门沟通,主要是与财务部、销售部、礼宾部、客房部、前台等部门沟通。
  • 确保及时准确地更新公司、团队的预定和安排。
  • 协助预订经理确保及时更新公司协议。
  • 检查到店清单,确保跟进所有的特殊要求。
  • 执行任何管理层委托的工作。



  • 3年以上相关职位的工作经验,奢华酒店工作经历优先。
  • 出色的语言沟通能力,良好的中英文书写表达能力。
  • 良好的组织能力和使用电脑的能力。

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