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Reservations Agent-Arabic Speaker

Abu Dhabi, United Arab Emirates, Abu Z¸aby [Abu Dhabi], United Arab Emirates

Reservations Agent-Arabic Speaker

  • Abu Dhabi, United Arab Emirates
  • Sales & Marketing Division
  • Full time
  • Closing at: Dec 31 2021 at 23:55 +04

Main Responsibilities:

  • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
  • Ensure clients’ satisfaction and adherence to Emirates Palace service standards.
  • Follow internal credit policy.
  • Follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Spot-check reservations made the previous day and check all VIP arrivals.
  • Test calls LQA / IFH results > 85%.
  • Follow the internal up-sell programme for Reservations department.
  • Perform any other duties as assigned to them by management.

Requirements:

  • Experience in the same position at least 2 to 3 years in five star property.
  • Preferably additional languages.

 

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