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Reservations Agent (Based in Athens)

Costa Navarino, Greece, Greece, 240 01

Reservations Agent (Based in Athens)

  • Costa Navarino, Greece
  • Sales & Marketing Division
  • Full time

We are looking for a Reservations Agent to join our team at Mandarin Oriental Costa Navarino.

This role will be based in Athens.

Mandarin Oriental, Costa Navarino will be located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort will be part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It will comprise 99 guest rooms, including 48 pool villas, all with outdoor terraces and sea views, along with five restaurants and bars.

Mandarin Oriental, Costa Navarino will position itself as an exclusive resort hideaway in Greece, providing the best of barefoot luxury art of living.

Mandarin Oriental, Costa Navarino will differentiate themselves from other resorts through a flawless execution paired with offering of creative bespoke experiences tailormade for each guest. Exceptional staff will truly delight and satisfy each and every guest with our exemplary Legendary Quality Services emphasizing a sense of place mixed with our Oriental heritage.

The Reservation Agent will be responsible for the smooth running of Reservations as well as to assist the Reservations Supervisor and Director of Revenue to maximise occupancy and yield as per the budget.The Reservation Agent will report directly to the Reservation Supervisor.

 The Reservation Agent will be responsible for:

  • Answering the telephone and take record of all advanced reservation using property management system (Infor HMS) in compliance with Legendary Quality Assurance standards as well as internal standards.
  • Responding all enquiries, in a professional and consistent way, ensuring all the guests needs are identified and options are pro-actively suggested.
  • Ensuring all reservation details are correctly entered into the property management systems and that guest information is accurately maintained.
  • Ensuring all confirmations are accurately sent out within 24 hours making personal references to their choices.
  • Gaining full knowledge of all rates, (rack, negotiated and promotional etc.), room types, overall resort product and resort’s primary competition.
  • Ensuring all other administrative duties are completed to Mandarin Oriental Hotel Group Standard Operating Procedures for the Reservations Department.
  • Ensuring an excellent working relationship with all colleagues within the resort.
  • Supporting company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
  • Assisting the Reservations Supervisor and Director of Revenue Management.

 

What are we looking for?

  • Related working experience in Reservations or Customer Services will be an advantage.
  • Excellent customer service, communication, and organization skills.
  • A positive, service-oriented, and enthusiastic attitude are required for this role.
  • Strong English communication skills - written & verbal. Greek is highly recommended and additional languages are a plus.
  • Ability to work under pressure and possess high degree of stamina, agility, and flexibility.
  • Strong computer knowledge.
  • Flexibility to work from Costa Navarino when necessary.
  • Must be available to work flexible hours including evening, weekends, and holidays.

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