Reservations Agent

The Hotel
Mandarin Oriental Bosphorus, Istanbul has become Mandarin Oriental Hotel Group's second hotel in Turkey. The hotel is located on the European side of Istanbul, in the luxurious residential district of Kuruçeşme, right next to the unique Bosphorus.

Mandarin Oriental Bosphorus, Istanbul located on the shores of the Bosphorus with its lush, generous, and magical gardens, in the city center with two outdoor pools, 100 spacious guest rooms and suites, rich Sunday brunches with menus from unique Turkish and world delicacies, world-famous Novikov Restaurant for lunch and dinner, serving Italian and Mediterranean specialties, as well as delicious sushi varieties and many other special Pan-Asian delicacies, consists of innovative restaurants and bars and opulent and elegant banquet facilities. Spanning an area of ​​3,500 square meters, The Spa at Mandarin Oriental Bosphorus, Istanbul, is one of the best and most comprehensive health and beauty centers in Istanbul.

Duties and Responsibilities

Answer all enquiries, in a professional and consistent way, ensuring all the guests needs are identified and options are pro-actively suggested
Ensure all reservation details are correctly entered into the property management systems and that guest information is accurately maintained
Ensure all confirmations are accurately sent out within 12 hours making personal references to their choices
Promote seasonal packages and current promotions to our guests
Ensure all other administrative duties are completed to Mandarin Oriental Hotel Group Standard Operating Procedures for the Reservations Department
Ensure an excellent working relationship with all colleagues within the hotel
Assist the Revenue & Reservations Manager and Director of Revenue & Reservations Management

Requirements

Degree or Diploma in Hospitality Management or relevant education.
Minimum 2 years working experience in the luxury hotel industry; international experience preferred.
Knowledge of travel trade accounts.
Proficient in written and spoken English and Turkish.
Able to liaise effectively with corporate/government.
Excellent presentation and communication skills.
Ability to work under pressure.
Strong leadership skills and ability to develop and motivate his/her team.
Outgoing and enthusiastic personality.
Possess high degree of stamina, agility, and flexibility.