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Reservations Agent

Miami, FL, United States, Florida, United States

Reservations Agent

  • Miami, FL, United States
  • Rooms Division
  • Full time

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

Our Hotel

With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests.  It is an urban resort with Miami’s only private beach.

Overview of Position

The Reservations Agent will assist our guests with their reservation requests, ensuring each interaction is personalized. The Reservations Agent will be dedicated to stellar guest satisfaction, providing guidance and information about our hotel, location, and services. S/he will be able to anticipate our guest's needs, making each interaction delightful and memorable. Responsibilities include but not limited to, answering incoming guest calls; assisting Reservations Manager; and handling guest reservations. Candidate must have excellent communication skills, telephone etiquette, and computer skills, including Word and Excel. Experience or knowledge in a hotel PMS system is favorable (with preference to Springer-Miller Systems experience). Bilingual preferred.

The Reservations Agent will report directly to the Reservations Manager.

Requirements

• Have a minimum of 1 year experience in similar position, preferably in a luxury setting.

• Have excellent communication and organization skills.
• Willing to work a flexible schedule including morning, afternoon, weekends and holidays.
• Must be able to work in a high-pace and dynamic operation. 
• Able to work together with other colleagues.
• Have a pleasant, friendly and helpful manner.
• Maintain a clean and healthy personal hygiene and grooming.
• Work in a safe, prudent and organized manner.
• Able to handle multiple tasks at one time.
• Able to consistently delight and satisfy our guest.
• Able to handle guest requests in a detailed manner.

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

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