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Reservations Services Executive

Doha, Qatar

Reservations Services Executive

  • Doha
  • Sales & Marketing Division
  • Full time

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

  • Answer hotel’s main telephone number and connect guest and colleagues to the correct telephone extension
  • Greet all callers with warm and sincere greeting
  • Process and confirm guest reservations made by clients for Rooms, F&B and Spa
  • Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
  • Maintain complete knowledge of;
    • All hotel features/services, hours of operations
    • All hotel restaurant food concepts, dress code and ambiance
    • All hotel room types, number /names, amenities and locations
    • Scheduled daily group activities, names and locations of meeting/banquet rooms
  • Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc
  • Show complete product knowledge, understand rate structure and apply rate management
  • Maintain established filing system for all correspondence and collate reports as required by Director of Revenue or Assistant Reservation Services Manager

Requirements

  • Graduate with a minimum of a Bachelor Degree with a minimum of 4 years study in Hospitality or related field
  • Previous work experience in Front Office, Reservations or Call Center
  • Previous work experience in a 5-star hotel environment
  • Good knowledge on computer systems i.e. MS Office applications
  • Ability to understand guest needs and expectations and to deliver superior customer service with little input from others

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