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Reservations Services Manager

Doha, Qatar

Reservations Services Manager

  • Doha
  • Sales & Marketing Division
  • Full time

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

  • Operate the Reservations Services department properly, efficiently and with profitability
  • Supervise and assist Reservations Services team with their duties
  • Perform aspects of human resources and training functions, including counselling, coaching, training, disciplinary actions, etc., for the entire team
  • Handle all guest complaints and comments relating to the department tactfully
  • Personally, identify guests in VIP categories and as well as repeat guests; recognize and anticipate their individual needs
  • Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
  • Understands seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
  • To constantly monitor the market and the competition and report on threats and opportunities
  • Attends major events in hotel and city as requested by Department Head
  • Work with F&B, Spa and Rooms management team to ensure booking capacities and restrictions are managed effectively

Requirements

  • Graduate with a minimum of a Bachelor Degree with a minimum of 4 years study in Hospitality or another professional discipline
  • Minimum of 5 years supervisor experience required
  • Minimum 3 year of experience working in a 5-star hotel environment
  • Minimum of 1 year of Reservations / Call Center experience
  • Strong command of MS office products and Mitel system
  • Good knowledge of PMS, HotSos, ResPak and SpaSoft an advantage

If you are interested in joining our team apply today!

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