Reservations & PBX Agent

Three restaurants, one bar together with a variety of social and meeting facilities, a spa and a fitness room will enchant our guests.   

As Reservations & PBX Agent, you will be responsible for the following duties:    

• Handling all reservation requests as well as the group requests with our hotel software   

• Receiving and answering the incoming calls from extern and intern 

• Processing of VIP and regular guest bookings while considering special wishes and preferences  

• Preparing offers for group and individual bookings complying with the expiry and cancellation deadlines  

• Checking, processing and filing of incoming reservation correspondence  

• Communicating and cooperating efficiently with the Front Office & Sales & Marketing Department  

As Reservations & PBX Agent, we expect from you:    

• A completed apprenticeship as a hotel specialist, hotel clerk or travel agent. Experience in the reservations department in a similar position  

• In-depth computer skills, ideally HMS, Infor and Banqueting Delphi  

• A friendly, courteous, confident appearance on the phone and in direct contact with the guests   

• A strong sales- and turnover-oriented working style as well as negotiation skills  

• Organization skills, excellent manners and a well-groomed appearance  

• Strong communication skills, both written and oral   

• Very good German and English skills, other foreign languages are an advantage  

We offer our Reservations & PBX Agent world class benefits, including but not limited to:   

• Discounts on hotel stays and dining across the group   

• Colleague recognition and reward programmes   

• An exciting range of learning and development programmes   

• Opportunities for promotion and transfers worldwide   

• Colleague Social events and Wellness programmes   

Das legendäre Hotel Palace Luzern wurde erstmals im Jahr 1906 eröffnet und befindet sich im Herzen der Stadt Luzern, am Ufer des Vierwaldstättersees.   

Nach einer Multi-Millionen-Franken-Renovierung freut sich das Mandarin Oriental Palace, Luzern im Spätsommer 2022, seine Türen für Kollegen und Gäste zu öffnen. 

Das Hotel verfügt über 136 Zimmer und Suiten mit herrlichem Blick auf den Vierwaldstättersee und die Berge. Drei Restaurants, eine Bar mit wunderschöner Terrasse, der Meeting- und Eventbereich, der Spa sowie ein Fitnessraum runden das vielfältige Angebot für unsere Gäste ab. 

Als Reservations & PBX Agent:in werden Sie verantwortlich für folgende Aufgaben sein: