Reservations Supervisor 预定主管

Scope of Position

The Reservations Supervisor will provide a personal consultation and will assist all guests with selecting most ideal possible room choice.

Requirements

College

3 years Hotel Reservations experience

Excellent overall communication and telephone skills

Able to multi-task

The ability to work well in a team environment

Strong Customer service skills

Knowledge of SMS, including configuration

Knowledge of GDS including rate loading and management

Administration and secretarial skills (letter writing, etc.)

Supervisory experience and skills

Training Techniques

 Experience with Microsoft Word and Excel

Excellent typing skills

Fluent in English and local language

Good telephone manners

Knowledge of telephone sales techniques

Team builder

Good decision maker

Result-oriented

Organized

Initiative

Diligent

Meticulous

Neat and tidy

Team player

Leadership skills

Able to work under pressure

Willing to take responsibilities

Positive attitude

Flexible

Multi-lingual is preferred