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Residences Manager

London, United Kingdom

Residences Manager

  • London
  • Full time

Situated on Hanover Square, Mayfair’s oldest square, The Residences at Mandarin Oriental Mayfair, London is a true one-off. In London’s best-connected location, this is the front door to the finest that Mayfair and the capital have to offer. Residents will enjoy privileged access to a full suite of services and amenities provided by the integrated Mandarin Oriental Mayfair Hotel, including in-residence dining & housekeeping, 24/7 Concierge, valet parking, an opulent spa and roof terrace bar overlooking Mayfair.

About the role

As Residences Manager, you will take full responsibility for all aspects of residential operations, being pro-active, creative and results driven.  The position will also provide key mixed-use expertise for operations-minded candidates who wish to advance to roles in Group Residences, Hotel Manager and eventually General Manager positions within MOHG mixed-use projects. The candidate will be expected to possess the tenacity, creativity, flexibility and commitment that is necessary to facilitate a successful residential opening, positioning and on-going operation that is on budget and on time.


Key duties and responsibilities:

  • Primary point of contact for all Residence Owners, building mutually respectful and collaborative working relationships to ensure that we delight and exceed the expectations of the homeowners.
  • Human resource strategy for recruitment and selection of Residence colleagues
  • Always ensure total compliance with standards of operation and service standards throughout division
  • Perform regular inspections and reviews of all operations on a daily basis to ensure that all quality standards are being maintained
  • Ensure that staffing is maintained at an appropriate level to match business demand.
  • Coordinating functional support from hotel staff, including food & beverage, catering, spa, housekeeping and engineering to deliver superior basic and a la carte services
  • Review all owner comments and complaints and corrective action taken and formulate solutions to prevent dissatisfaction reoccurring
  • Financial matters such as collection of assessments, managing accounts, making payments, securing insurance, budget preparation and financial reporting on behalf of the board
  • Physical plant management including routine maintenance and care for residence Common Areas, managing deferred maintenance plans (reserves) and enforce compliance with applicable rules and regulations and standards
  • Monitor compliance with the Residence Identification (brand license) Agreement and monitor Residence owner and local real estate agent usage of MOHG marks
  • Primary liaison between Residence Board of Directors, hotel management, and Mandarin Oriental Hotel Group

To be a successful candidate, you have substantial experience in luxury property or hotel management, you possess excellent communication skills in all aspects and are quality driven with a passion for excellence.


We offer Operations Manager world class benefits including, but not limited to:

  • Highly competitive salary within the luxury London Residences sector
  • Colleague discounts on hotel stays and dining across Mandarin Oriental Hotel Group
  • Free laundry and complimentary meals whilst on duty
  • Colleague recognition and reward programmes
  • An exciting range of learning and development programmes
  • Opportunities for promotion and transfers across the group
  • Colleague Social events and Wellness programmes
  • Private Health Care Scheme


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.


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