Residences Manager

Situated on Hanover Square, Mayfair’s oldest square, The Residences at Mandarin Oriental Mayfair, London is a true one-off. In London’s best-connected location, this is the front door to the finest that Mayfair and the capital have to offer. Residents will enjoy privileged access to a full suite of services and amenities provided by the integrated Mandarin Oriental Mayfair Hotel, including in-residence dining & housekeeping, 24/7 Concierge, valet parking, an opulent spa and roof terrace bar overlooking Mayfair.

About the role

The Residences Manager is primarily responsible for, but not limited to, the overall Residences operations and management of all pre and post-opening operations activities, including the continual enhancement and improvement of operations.

This position will be responsible to ensure compliance with, and completion of, all MOHG’s obligations relative to the applicable Residences Management Agreement, including management services reasonably required for the administration of the Residence Building , its operation, and perhaps other legal entities, as well being the point person for managing all aspects of the Residences Association in accordance with local regulations.

This position will interface with Residence owners, Mandarin Oriental, Mayfair, London support team on residential matters, including directly supervising all dedicated Residences staff, managing relationships with unit owners and ensuring the provision of superior service levels for all amenities and services offered.  They may also work directly with MOHG functional specialists, including legal, finance, and operations, providing contract, budget and pre-opening expertise as it relates to their specific project.   

Key duties and responsibilities include:

• Create a platform for communicating key property information to Residence Owners, Board of Directors and Mandarin Oriental Hotel Group.
• Ensure that all required reports and data are submitted on time to the relevant bodies – hotel, corporate and Association
• Ensure total compliance with standards of operation and service standards at all times throughout the Residences operation
• Be actively involved and perform regular inspections and reviews of all operations on a daily basis to ensure that all quality standards are being maintained
• Ensure that staffing is maintained at an appropriate level to match business demand.
• Participate in all regular and ad hoc operational meetings as required
• Review all owner comments and complaints and corrective action taken and formulate solutions to prevent dissatisfaction reoccurring
• Coordinating functional support from hotel staff, including food & beverage, catering, spa, housekeeping and engineering to deliver superior basic and a la carte services
• Primary liaison between Residence Board of Directors, the hotel management, and MOHG
• Primary liaison between Residence owners, the hotel management and MOHG
• Financial matters such as collection of assessments, managing accounts, making payments, securing insurance, budget preparation and financial reporting on behalf of the board
• Creation and management of adequate document control for all policies, procedures, and transactions in the operation of the Residences
• Establish and manage the annual Reserve plan/ budget

To be a successful candidate, you have substantial experience in luxury property or hotel management, you possess excellent communication skills in all aspects and are quality driven with a passion for excellence.

We offer our Residences Manager world class benefits including, but not limited to:

• Highly competitive salary within the luxury London Residences sector
• Colleague discounts on hotel stays and dining across Mandarin Oriental Hotel Group
• Free laundry and complimentary meals whilst on duty
• Colleague recognition and reward programmes
• An exciting range of learning and development programmes
• Opportunities for promotion and transfers across the group
• Colleague Social events and Wellness programmes
• Private Health Care Scheme

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.