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Residential Concierge (Pre-Opening)

Beverly Hills, CA, United States, California, United States

Residential Concierge (Pre-Opening)

  • Beverly Hills, CA, United States
  • Administration & General Division
  • Full time

Spanning a full city block atop Beverly Hills' famed Golden Triangle, moments from the world-famous Rodeo Drive, Mandarin Oriental Residences, Beverly Hills brings legendary service and the distinct privileges of boutique living to the heart of this prestigious neighborhood. As the first new condominium in Beverly Hills in over a decade, it offers an unprecedented array of experiences exclusively to its residents, elevating the concept of effortless luxury. At Mandarin Oriental Residences, Beverly Hills, we pride ourselves on delivering world renowned service from the heart. If

The Residential Concierge (pre-opening) is responsible for providing 5-star services to all future and current residents and colleagues.

We love perfectionists and we're looking for more to join us as a Concierge for our exciting opening of Mandarin Oriental Residences, Beverly Hills.


Major responsibilities (pre-opening)

    • During the pre-opening phase, act as a general point of contact for perspective buyers, developers of the building and contractors where appropriate.
    • Ensure that perspective buyers are warmly welcomed to the Sales Center, following Mandarin Orientals Pillars, Vision and Mission.
    • Liaise with third party car valet vendor, to ensure they are aware of upcoming tours to ensure a seamless arrival experience.
    • Offer welcome beverages to perspective buyers to ensure they made to feel welcome into the Sales Center.
    • Inspect condominiums prior to showings to ensure that the units are shown to the highest standard.
    • Inspect public areas of the building to ensure they represent a clean, warm and welcoming environment.
    • Create, amend, and implement departmental and cross departmental standard operating procedures (SOP’s).
    • Create, amend, and implement departmental and cross departmental policies and procedures (P&P’s).
    • Ensure that the pre-opening critical path is updated and current to ensure that tasks are kept on schedule.
    • Assist the Director & Assistant Director of Residences (DOR/ADOR), with any pre-opening tasks as assigned.



Major responsibilities (post-opening)

    • At the direction of management, assist in the coordination of all services that promote the maintenance and upkeep of owner’s homes and values.
    • Coordinate and organize the daily activities and requests of all residents.
    • Offer a warm, sincere and personalized welcome to all residents.
    • Dispatch and coordinate the Assistant Residential Concierge in the delivery of desk services, for those services that can only be performed away from the desk such as deliveries.
    • Develop relationships and communication with hotel outlets for the provision of all services to residents.
    • Maintain an updated knowledge of all the particulars of the various outlets and building establishments as they pertain to residents to provide fast answers to relevant resident queries.
    • Create special conversations with residents which identify personal preferences in order to record in each guest’s profile history.
    • Have an in-depth knowledge of directions, travel time, cost and various forms of transportation.
    • Make transportation bookings at the request of the resident.
    • Maintain a constantly updated database with extensive information about city highlights.
    • Demonstrate first-hand knowledge of the recommendations with thorough research.
    • Communicate new restaurants, outlets, events and contacts to other Concierge and residential team members.
    • Be proactive and anticipate the complete requirements to make the experience a success.
    • Inquire as to the success or enjoyment of the recommendations made.
    • Maintain a consistent and sufficient level of brochures, maps and handouts.
    • Maintain a daily record (via software) of all requests, reservations and confirmations for residents.
    • Be knowledgeable of all in-house and arriving resident and their guests.
    • Be aware of all daily events within our partner restaurants and within the local community.
    • Arrange tickets for theatre, sporting events and local attraction.
    • Make and confirm dining reservations.
    • Handling and organizing resident keys.
    • Develop working knowledge of our web-based systems.
    • Arrange for package delivery and pickup for residents.
    • Record and provide follow up procedures for residential work orders.
    • Communicate all important details to management and colleagues.
    • Maintain detailed records of all incoming and outgoing deliveries and packages.
    • Maintain a clean, neat and organized desk.
    • Facilitate the handling of resident administrative requests.
    • Maintain the presentation standards of a 5-Star Lobby, including light vacuuming, polishing and dusting.
    • Respond to all resident needs and requests, including making deliveries, pick-ups and drop-offs.
    • Other activities as deemed appropriate by Residential Management.
    • Answer and direct incoming phone calls in polite and professional manner.
    • Create and generate daily reports as required.
    • Complete special projects as requested.


Equal Employer Opportunity statement:

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.  Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

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