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Resort Manager

Marrakech, Morocco, Marrakech, Morocco

Resort Manager

  • Marrakech, Morocco
  • Full time

The Resort Manager is required to have extensive knowledge of all aspects of hotel operations and functions as the strategic, hands-on leader of the Rooms Operations, Spa Operation, Food & Beverage Operations, Engineering Operations and acts as General Manager in his/her absence. 

The position is expected to be visible in the operations on a daily basis providing direction and monitoring the entire guest experience. 

Working with the Executive Committee, the Resort Manager develops and implements hotel-wide strategies that deliver products and services to meet and exceed the needs and expectations of all guests while providing a return on investment to the owners. 

The Resort reports to the General Manager.

Essential Functions

  • Leads the hotel’s day-to-day operation to ensure successful delivery of service standards to meet and exceed guest expectations
  • Will execute all operational and strategic initiatives that have been discussed, providing feedback and alternatives
  • Preparation of strategic business plans for the hotel specifically pertaining to Operations
  • Champion of the Quality initiatives and service standards to obtain pinnacle ratings in Forbes, Triple A, MOQA and LQE, as well as LRA Guest Satisfaction Surveys
  • Champion of the Hotel’s safe and sound program (FLHSS) and the preparation for the annual safety audit, which is conducted by third parties engaged by MOHG
  • Serve as Lead Point Person for the Hotel on projects such a room renovation and restaurant rebranding
  • Partners with EXCO and General Manager to formulate and implement budget strategy for Hotel and drives for successful financial results on a monthly basis
  • Responsible for handling and resolving guest complaints in a prompt manner
  • Liaising with HR regarding colleague situations and employment decisions
  • Plays a lead role in the establishment and management of a CAPEX plan and budget
  • Leads the Hotel’s Risk Management Team
  • Formulates and implements hotel involvement in local community initiatives
  • Develops lower and middle management executives through coaching, mentoring and general communications, using the Balanced Score Card and other appraisal formats as tools for goals and target settings and to engage in feedback
  • Support the General Manager and Director of Communications in:
    • Create opportunities, promotions and happenings regularly to keep the hotel visible to customers
    • Establishing advertising and promotional materials

Requirements

  • Excellent$1 communication skills in all aspects: verbal, written and non-verbal with fluency in French and English
  • Prior experience as an operational division head in a luxury hotel with a proven track record of success in running a quality and sound business operation
  • 3-5 years’ experience in a comparable position (senior leadership oversight of multiple operations divisions) in a luxury hotel operation preferred
  • Bachelor’s Degree or equivalent in hospitality management or related field
  • Excellent knowledge of all aspects of Hotel Operations includin$1$1g: Rooms, Food & Beverage, Spa, Engineering and Hotel Security
  • Quality driven with a passion for excellence in guest service and satisfaction
  • Detailed oriented with a keen sense and eye for luxury and outstanding guest service
  • Flexible work hours to meet the demands of a 24 hour operation
  • Must possess a high degree of financial acumen and able to work comprehensively with spreadsheets, forecasts and budgeting packages
  • Possess excellent organizational and administrative skills
  • Approachable, open minded and fair; must possess the ability to communicate effectively within various levels of colleague and managers throughout the hotel
  • Must be able to work in a team and independently on occasions
  • Experience and expertise in developing and writing training materials
  • Must be computer proficient with expertise in Microsoft Office, Word, Excel, Power Point; HMS and Info-Genesis
  • Excellent presentation skills

 

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