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Restaurant Reservations Agent

Abu Dhabi, United Arab Emirates, Abu Z¸aby [Abu Dhabi], United Arab Emirates

Restaurant Reservations Agent

  • Abu Dhabi, United Arab Emirates
  • Food & Beverage Division
  • Full time

Main Responsibilities:

  • Sells the F&B outlets through the phone to all the calling guests.
  • Goes for telemarketing from our database when having special events.
  • Updates chefs on special requests such as a birthday cake/diet requirements, etc.
  • Takes care of the special requests of the guests like arranging flowers or balloons, etc.
  • Collects outlet guest survey cards and outlets collected business card.
  • Takes and fills up outlet event forms for group reservations.
  • Booking management: e.g. Hours, overbooking, etc.
  • Supplies and keeps outlets updated on a daily basis with all reservations received.
  • In charge of the guest mailing list campaign.
  • Participates in functions and activities with other outlets when required.
  • Performs related duties and special projects as assigned by the superior.
  • Coordinate with Waiter/ Waitress & Minibar Attendant.
  • Display excellent conversation skills and selling techniques at all times.
  • Responsible to take orders via telephone and ensure correct posting in POS system for communication to the service and kitchen department.
  • Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
  • A courteous, professional and efficient service is provided at all times.
  • All duties and tasks are performed as per the tasks required at the outlet.
  • Be knowledgeable of all services and products offered by the hotel.
  • Have a thorough knowledge and understanding of all food and beverage items offered by the outlets.
  • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
  • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
  • Ensure that the place of work and surrounding area is kept clean and organized at all times.
  • Successfully perform opening and closing procedures established for the assigned outlet.
  • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.


Skills Requirements:

  • Minimum 2 years’ experience as a Reservations Agent.
  • Must have Extensive experience in a complex environment within an international luxury hotel group.
  • Experience a leading large team of multi-nationalities and cultures.
  • Preferably Worked in the Middle East.
Closing date: Jul 30, 2021

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