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Restaurant Reservations Agent

Dubai, United Arab Emirates

Restaurant Reservations Agent

  • Dubai
  • Food & Beverage Division
  • Full time


  • Complete customer and guest booking requests for Mandarin Oriental, Jumeira using Mandarin Oriental Standards for Data Entry, Email Quality & Call Quality
  • Proactively handle customer queries and escalations through telephone and email
  • Contribute to revenue objectives through maximising booking conversions
  • Where appropriate upsell and promote all restaurants to guests
  • Ensure group and event booking requests are completed and handed to team in agreed time scales.
  • Keep up to date with information and training required to complete role effectively
  • Flexibility to work to demands of the business including rotational shifts
  • Maintain the integrity and accuracy of Mandarin Oriental Jumeira restaurants customer data base
  • Actively demonstrate and comply with Mandarin Oriental Jumeira IT security and compliance policy
  • Any other duties as may reasonably be requested by the management

Skills & Qualifications

  • 1-2 years’ experience in a luxury hotel or high-end independent restaurant
  • Communicate effectively with various customer profiles to deliver their expectations 
  • Demonstrate good knowledge of Microsoft Office 
  • Fluent in English – spoken and written 
  • Team player
  • Demonstrates good knowledge of a table management/reservation system.
  • Additional languages are desirable (especially Arabic, Russian, Mandarin, German, French, Spanish)
  • Experience in F&B industry


Closing date: Aug 31, 2021

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