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Restaurant Reservations Agent (Female)

Abu Dhabi, United Arab Emirates, Abu Z¸aby [Abu Dhabi], United Arab Emirates

Restaurant Reservations Agent (Female)

  • Abu Dhabi, United Arab Emirates
  • Food & Beverage Division
  • Full time
  • Closing at: Dec 31 2021 at 11:00 +04

Main Responsibilities:

  • Complete customer and guest booking requests for Mandarin Oriental, Emirates Palace, Abu Dhabi using Mandarin Oriental Standards for Data Entry, Email Quality & Call Quality
  •  Proactively handle customer queries and escalations through telephone and email
  • Contribute to revenue objectives through maximizing booking conversions
  • Where appropriate upsell and promote all restaurants to guests
  • Ensure group and event booking requests are completed and handed to team in agreed time scales.
  • Keep up to date with information and training required to complete role effectively
  • Flexibility to work to demands of the business including rotational shifts
  • Maintain the integrity and accuracy of Mandarin Oriental, Emirates Palace, Abu Dhabi restaurants customer data base
  • Actively demonstrate and comply with Mandarin Oriental, Emirates Palace, Abu Dhabi IT security and compliance policy
  • Any other duties as may reasonably be requested by the management

Skills Requirements:

  • 1-2 years’ experience in high end customer service role and dealing directly with customers face to face or over the phone (essential)
  • Communicate effectively with various customer profiles to deliver their expectations (essential)
  • Demonstrate good knowledge of Microsoft Office (essential)
  •  Fluent in English – spoken and written (essential)
  • Team player
  •  Demonstrates good knowledge of a table management/reservation system.
  • Additional languages are desirable (especially Arabic, Russian, Mandarin, German, French, Spanish)
  •  Experience in F&B industry

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